Top critical review
1.0 out of 5 stars1 BATTERY ONLY LASTS 25 MINUTES FULLY CHARGED & CROOKED CUSTOMER SERVICE- BEWARE!!
Reviewed in the United States on April 24, 2020
Why does this company LIE here in the product description saying the battery life is up to 90 minutes?!?! That's a TOTAL LIE!!! We've had these cameras (THREE OF THEM!) for a FULL YEAR now and batteries will only last about 20-30mins. fully charged!!! Worst battery life ever!!!!
Aside from that, I'm pleased with other features of the product, but the battery life is totally a HUGE DISAPPOINTMENT. Had I known this BEFORE we made our purchase, we wouldn't have bought THREE cameras. I mean, 20 minutes battery life is absolutely RIDICULOUS when you're using this cameras to capture outside adventures and such! TOTAL CRAP!
***** UPDATE MAY 20, 2020: THEIR CUSTOMER SERVICE WILL TRY TO BUY YOUR RATING/REVIEW!
I LOWERED THEIR RATING FROM THE ORIGINAL 2 STARS TO 1 STAR DUE TO "QUESTIONABLE" CUSTOMER SERVICE TACTICS!
An Akaso customer service representative reached out to me via email last week due to my low rating review. On her very first email she offered a replacement kit (camera & batteries) at NO cost or a partial refund so I could be a "satisfied Akaso customer". I then replied that a replacement doesn't really do me ANY good, since their battery life is total garbage. She replied that: "we do not hear from other customer's complain", she then offered again a new replacement kit (camera & batteries), and then also said: "Would you please update the comment to 5 stars to reflect our customer service in advance?"
In my reply email I told her she could mail me a new kit, however, I wasn't going to LIE and change my rating from 2 starts (which is now 1) to 5 just because she was going to send me a new kit with the same crappy batteries. My 2 start rating was based on the product (or in this case, the battery life), not on their customer service.
Upon receiving my email saying this, she then replied: "In this case we may could not send you a new camera but we can still send you a battery kit, does it work for you?"
I could NOT believe my eyes! She backed out of her original offer and flat out expressed that since I wasn't going to change my rating to five stars, then she wouldn't honor her initial offer to me. I was so disgusted by this horrible way to conduct business by trying to BUY PEOPLE'S REVIEWS/RATINGS, so I replied back telling her that I was going to expose her customer service and lower their rating to 1 star due to this. So that's what I'm doing right now. I still can't believe the nerve of these people! What kind of "customer service" is that?!?!
