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ASURION 3 Year Portable Electronic Accident Protection Plan with Tech Support $20-29.99

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96,720 ratings

| 174 answered questions

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NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered after the manufacturer’s warranty.
EASY CLAIMS PROCESS: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. We will send you an Amazon e-gift card for the purchase price of your covered product. In some cases, we will replace or repair it.
EXPERT TECH HELP: Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
MORE DETAILS: Additional information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase (if you do not see this email, please check your spam folder). Contact us if you cannot locate your plan confirmation and Terms & Conditions via email at AmazonFeedback@Asurion.com.

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ASURION 3 Year Portable Electronic Accident Protection Plan with Tech Support $20-29.99

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Microsoft Surface Pro 7 – 12.3" Touch-Screen - Intel Core i3-4GB Memory - 128GB Solid State Drive – Platinum,

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ASURION 3 Year Portable Electronic Accident Protection Plan with Tech Support $30-39.99

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Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.

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Customer Rating	(96720)	(53824)	(34372)	(66)	(35155)	(20716)
Price	$2.99	$4.99	$1.99	$16.99	$5.99	$2.99
Sold By	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC
Value Add Service Type	Warranty	Warranty	Warranty	Warranty	Warranty	Warranty

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Product information

ASIN

B07Q44XSYX

Customer Reviews

96,720 ratings

4.5 out of 5 stars

Date First Available

March 14, 2019

Manufacturer

ASURION

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Product Description

Product guides and documents

User Guide (PDF)

Customer reviews

5 star		77%
4 star		9%
3 star		5%
2 star		2%
1 star		7%

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Bluebiker

Thank goodness I bought the warranty from Asurion

Reviewed in the United States 🇺🇸 on September 22, 2022

Verified Purchase

I bought a neckband headset that supposedly came with a 2-year warranty. Less than 6 months from the date of purchase, the neckband cracked. The toll-free number for the vendor was not in service so there was no way to make a warranty claim with the seller. I contacted Asurion and they sent me a return label. Within a day of taking the headset to UPS, I received the gift card from Asurion for the purchase price of the headset. The process was simple and straightforward. I definitely recommend buying a warranty if you are purchasing anything that is made in China. This is not the first time that I have tried to contact an Amazon seller, only to find out that there's no way to reach them.

Helpful

OhHiMark

Quick and Easy to Use!

Reviewed in the United States 🇺🇸 on September 4, 2022

Verified Purchase

Bought my 7yr old a CD player for her birthday and the door/lid got stepped on/kicked by her brother after only having it a week... Broke the lid right off. We followed the link to file a claim, uploaded our receipt (I recommend downloading your Amazon invoice as a PDF and uploading it to your Asurion account right away to store it there when needed), and they approved it within the hour. They sent us a pre-paid shipping label and as soon as UPS scanned it at drop-off, we received a credit to our Amazon account in the full amount paid for the CD player (minus sales tax). We were free to purchase a new CD player and everything is square. Super pleased with their prompt and easy service. Will definitely be purchasing the coverage again with this next CD Player (the coverage plan is only good for 1 replacement/repair).

Helpful

C. Rube

Worth the coverage when in doubt

Reviewed in the United States 🇺🇸 on September 17, 2022

Verified Purchase

I bought one of the dozens of Amazon combo iPhone watch chargers, that have fine reviews but sound a bit to good to be true since they are so much cheaper than the genuine Apple accessories. For just a few dollars I got the assuring plan. Unsurprisingly the charger stopped working about 4 months after purchase. This is past the return time and too short to say it was worth it. I had to explain what happened to aspirin but got credit for the purchase because of the policy. If in doubt about the longevity of the product, I highly recommend buying this coverage.

Helpful

H. M. Johnson III

I'm usually a little concerned if things like this will be worthwhile...

Reviewed in the United States 🇺🇸 on August 20, 2022

Verified Purchase

I purchased an Oakcastle MP3 player and for a couple of $ I added this assurance warranty to it. I never thought I would need it, nor did I ever think I would remember I had it, BUT when my MP3 stopped connecting to my laptop and adding/subtracting info I remembered I had, in fact, purchased this....

To be honest I didn't think it was going to go well in my favor. I thought I would be asked for something from 1-1/2 years back that I didn't keep.... a #, or invoice, packaging... something to give them an opportunity to say, "Sorry, not covered now" BUT all they asked was a bit of info and for me to box it up and send it back.

Once I did, I got an e-mail saying they would credit me back on Amazon and they did... WOW. Yep it was that easy. THANK YOU Asurion!!! Now whenever I have the opportunity I will always consider adding this to my purchase.

Helpful

Brittney jacko

Worse costumer service

Reviewed in the United States 🇺🇸 on August 30, 2022

Verified Purchase

The protection plan is nice to have. Getting the actually reimbursement is trash. Normally it's not but this time made me question everything about asurion. I called/chatted with this company from the August 13-28 & I finally got resolution on the 29. They canceled my first order number, created a new one without my consent & every time we talked was a different story. After getting completely fed up I was finally able to contact a manager who gave me his personal work email & said he would handle this case personally from here on out. I appreciate that he stayed true to his word and was able to help resolve thr situation. But as far as asurion, I will hesitate giving them my business again due to this issue.

Helpful

Ravi

Very Satifying Service

Reviewed in the United States 🇺🇸 on August 10, 2022

Verified Purchase

I bought 'Asurion extended warranty' for my purchase of Zihnic Bluetooth Head Phones. When there's problem with my Headset I contacted the Asurion customer service in the online chat. First, they informed me that the Manufacturer's Warranty is still valid and hence advised me to contact the manufacturer. But when I tried to contact the manufacturer (Zihnic) there's no contact info available anywhere on the manufacturer site or on Amazon Product page. When I informed the situation to Asurion customer service associate, he promptly settled the claim considering my difficulty to contact the manufacturer for the warranty. He sent the UPS shipping label to my email immediately then and there for returning the defective product. The moment I dropped the package at a UPS store after 2 days, they credited the amount to my Amazon Gift Card account.
The 'Asurion customer service associate' was so patient and courteous all through, understanding my frustration due to not being able to contact the manufacturer for the warranty. He has gone above and beyond to settle my claim. Claim settlement process was super fast and clean.

One person found this helpful

Helpful

D. Lovell

Made good on agreement

Reviewed in the United States 🇺🇸 on July 8, 2022

Verified Purchase

Purchased a blue tooth head set and added this protection. 5 months later, the headset cracked and fell apart and the foam ear piece ripped and tore off (NOTE: the device otherwise worked correctly, electronically; the physical stuff that broke was not covered under any original manufacturer warranty). I attempted to make a claim on the Asurion web site but it could not authenticate me since it was pulling an old email from Amazon (I had just recently updated my email in Amazon). I opted to contact tech support through chat to ask for help and they processed the claim very quickly through the chat. I was asked to ship the defective item to them and was given a UPS label to print out. The UPS label link they emailed me did not work, but I still had them on the chat and they sent me a link for the label directly through chat that worked. Once I dropped off the item at UPS, I received an email with a egift card to Amazon for the value of the defective item minus tax. The issue that I think others are having is if the item breaks or is defective in a way that is still covered under the manufacturer warranty, Asurion does not cover that part. It has to be a non warranty issue or the claim has to be outside the manufacturer warranty period but still in the Asurion protection period (there is a little bit of overlap).

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ASURION 3 Year Portable Electronic Accident Protection Plan with Tech Support $20-29.99

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