ASURION 2 Year Portable Electronic Accident Protection Plan with Tech Support $30-39.99
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- Make sure this fits by entering your model number.
- NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
- EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. We will send you an Amazon e-gift card for the purchase price of your covered product. In some cases, we will replace or repair it.
Your protection plan documents will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don't receive it, send an email to email@example.com with your Asurion plan order number and we will resend.
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|Sold By||Asurion, LLC||Asurion, LLC||Asurion, LLC||Asurion, LLC||Asurion, LLC||Asurion, LLC|
|Value Add Service Type||Warranty||Warranty||Warranty||Warranty||Warranty||Warranty|
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Be aware that when you purchase this plan, Amazon breaks your covered device (ie headphones) and your insurance plan into TWO SEPARATE ORDERS. This means that when you file a claim with Asurion on their website, you will have to take a screenshot of BOTH orders: one for the insurance plan and one for the product you bought (headphones, etc.). Their website to file claims is very clean and user-friendly, but when you log in to look up your product order through Amazon, you can only reference one order (the device order) - but since Amazon broke the plan and product into two separate orders, they will send you an email requesting more information. This is when you have to take your two screenshots and upload BOTH of those to your claim. In the email they will send a link to upload the two screenshots, and to do that you'll need to know how to select multiple files. Believe it or not there are people out there who don't know how to do this or are trying to do this from their phones.
So in the end, you have to basically file your claim twice. Once after logging into Asurion's website and fetching the original Amazon order, and then again after they send an email requesting both receipts.
They make you jump through a bit of a hoop in that the insurance and device are in different orders. For people who aren't super tech savvy or don't understand what the follow-up email is asking for or why it's asking for it, this will make it difficult to properly file a claim. They probably do that on purpose, which irks me. But if you are tech savvy and can carefully read instructions, you should be able to easily file a claim.
ASURION 2 Year Portable Electronic Accident Protection Plan with Tech Support $30-39.99 should be ASURION 2 Year Portable Electronic Accident Protection Plan with Tech Support $30-39.99 and a 1 time claim if replaced.
Hey! Why not send that info along with the plan. That way I wouldn’t have lost 40 minutes on the phone trying to verify EVERY time I speak to someone new about my purchase and my name and account number and address and description of what’s wrong with the watch.
EDIT- I did end up figuring out how to get past this part and got my issue resolved and they refunded my money with no problems.