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This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged or materially different returns.
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ASURION 3 Year Portable Electronic Accident Protection Plan with Tech Support $30-39.99

4.5 out of 5 stars 54,012 ratings

$4.99

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  • NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
  • COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered after the manufacturer’s warranty.
  • EASY CLAIMS PROCESS: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. We will send you an Amazon e-gift card for the purchase price of your covered product. In some cases, we will replace or repair it.
  • EXPERT TECH HELP: Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • MORE DETAILS: Additional information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase (if you do not see this email, please check your spam folder). Contact us if you cannot locate your plan confirmation and Terms & Conditions via email at AmazonFeedback@Asurion.com.

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$4.99
Get it Oct 13 - 14
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Ships from and sold by Asurion, LLC.
$439.99
Get it as soon as Wednesday, Oct 12
Only 20 left in stock - order soon.
Ships from and sold by Bilsonic.
$39.00
Get it as soon as Thursday, Oct 13
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Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.

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ASURION 3 Year Portable Electronic Accident Protection Plan with Tech Support $30-39.99
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Asurion Tech Unlimited Protection Plan with Tech Support – breakdown coverage for desktops, TVs, gaming devices, and more plus accident protection for portable electronics like laptops, tablets, and headphones
ASURION 2 Year Portable Electronic Accident Protection Plan with Tech Support $40-49.99
Customer Rating 4.5 out of 5 stars (54012) 4.5 out of 5 stars (97081) 4.3 out of 5 stars (20837) 4.5 out of 5 stars (35302) 4.1 out of 5 stars (69) 4.4 out of 5 stars (11649)
Price $4.99 $2.99 $2.99 $5.99 $16.99 $3.99
Sold By Asurion, LLC Asurion, LLC Asurion, LLC Asurion, LLC Asurion, LLC Asurion, LLC
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4.5 out of 5 stars
4.5 out of 5
54,012 global ratings

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4.0 out of 5 stars Successful Coverage Claim... with an Assist
By Bruce Wyxv on February 23, 2022
TL;DR: The protection plan works, but keep track of documentation and work with real people for a smoother process.
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I purchased the "ASURION 3 Year Portable Electronic Accident Protection Plan with Tech Support" for a Bluetooth headset. The headset itself was *supposedly* covered by a 2-year manufacturers warranty. I have not used the "Tech Support" aspect of the protection plan.

Fast-forward a year, and the headset was accidentally damaged. I tried to contact the seller for assistance. I was horrified to discover that the storefront was no longer on Amazon. Attempts to contact the manufacturer directly resulted in repeated variations of unhelpful "we will not take responsibility, contact the seller" messages. (Looking at you regarding questionable corporate practices, MPOW.)

I then recalled that I had purchased the protection plan from Asurion. I found the confirmation email and fired up the claims process using the provided information. After several attempts, Asurion's automated claim system kept deferring my claim. It always showed a message to contact the manufacturer because the product was still under the original warranty (see attached image). I had already tried to contact the manufacturer unsuccessfully. Bordering on hopelessness for a resolution, I finally noticed the less-conspicuous "chat with us" link. I clicked it and was promptly connected to a real person!

The customer service representative was very helpful and easily understood my conundrum. A UPS pre-paid shipping label was generated for me to ship the broken headset to Asurion. I then sent it off for inspection with the promise of a refund within 4-6 weeks after receipt. I retained the tracking number for the package and noted the actual delivery date.

After two months of waiting with no update from Asurion, the claim status page still reported that the next step was for me to ship the item. I knew the package had been delivered, so again I reached out to a real person for an update. They checked on my claim, bumped its priority, and assured me that the claim would be processed within 3-5 business days. Interestingly, my item was processed the following business day. The refund was issued in the form of an Amazon gift card and the claim was closed.

Oh happy day!
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I am very satisfied with the end result. There were some issues that, if handled differently, would have made this a 5-star review.
- Accuracy: The claim denied page contained contact information for the manufacturer. However, this information was no longer valid. I had to find the updated information myself (although that obviously didn't lead me anywhere anyway!)
- Transparency: There is something inside me that wonders if Asurion would have processed my item and completed the claim on their own. Perhaps I contacted them coincidentally at the same time they finally got to my item. Perhaps it would still be there if I never said anything or forgot about it... we will never know!
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