I found out only by accident about the questionability and/or reliability of this Warranty Company. I bought a Nikon Camera for my Granddaughter for last Christmas. Well, the first time she and her Mom took it on a hike in the woods they discovered that the battery would not hold a charge. They were able to take only three photos before the batteries gave out!
What I thought would be an easy fix by just notifying Asurion of the matter I discovered (never able to talk to a REAL PERSON of course), that since the problem would be one that might be covered under the Nikon Camera Warranty, I needed to call Nikon! Well, not being a patient person, and knowing how difficult it is attempting to wrangle through the network of a large corporation I instead called Amazon. Being a Prime Member on Amazon, and having placed over 2700 orders on Amazon since the inception of the Prime Membership 'club', and knowing how great Amazon has been in the past with their Customer relations I decided to call them. To make a long story short, Amazon did pull through for me by supplying a brand new camera (with accessories), but I also learned from their CS Rep that when one 'buys' an extended warranty through Asurion, they also need to phone Amazon to report that they have done so; something I did not know until this incident. Once again, Amazon saved the day for us so any and all Kudos should go to them! Thank you!
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| Customer Rating | (8352) | (11582) | (6471) | (31920) | (48711) | (4600) |
| Price | $21.99 | $7.99 | $10.99 | $5.99 | $4.99 | $15.99 |
| Sold By | Asurion, LLC | Asurion, LLC | Asurion, LLC | Asurion, LLC | Asurion, LLC | Asurion, LLC |
| Value Add Service Type | Warranty | Warranty | Warranty | Warranty | Warranty | Warranty |
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Customer reviews
Claims are difficult to get resolved
Reviewed in the United States on December 24, 2021
I had a Fitbit Ionic, "Great Watch" it just lost power one day and would not accept a charge, I sent it in FOUR times for repair, it took over two month and hours on the phone to finally get a replacement, I bought another Fitbit from Amazon (I have purchased five of these warranty's and never filed a claim until this one) I completely understand and appreciate they need an opportunity to inspect and attempt a repair and if that works GREAT lets move on, but if it cant be repaired I would expect after the second repair attempt they would replace it. These warranties are cheap and I like them, if they needed to charge a few bucks more to provide better service I would still buy them, I bought one on this new replacement Fitbit.
Reviewed in the United States on December 24, 2021
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