Update 10/9/21: Hopefully this is my final update to this review.
TL;DR: If you have trouble with these units, reach out to the company for help. They care a lot about customer satisfaction. Highly reflective surfaces may cause the unit to flip out (dispense randomly, flash the red light after dispensing); but not all units have this issue.
5 stars for customer support. After emailing back and forth about the two problems I was experiencing, the company sent me two replacement devices, and have since followed up to make sure those devices are working for me. They acknowledge that there are sensitivity issues with the sensor, and are working on a new version that will hopefully address those issues.
4 stars for the product itself. Of course we'd all like these things to be perfect, and as far as foaming soap dispensers go, these are really nice. It's great that you can adjust the amount they dispense, and they're easy to turn off (like when you're cleaning the counter and don't want to trigger the sensor). I can't give them 5 stars at this time because of the amount of effort I've had to put into dealing with the fussy ones, but still, 4 stars is good. I'm happy with them.
Here's what ended up happening with the two replacement units. One of them worked fine, no issues found so far. That one replaced the one reported below that was flashing a white light and beeping randomly -- it had started beeping randomly in the middle of the night, after being untouched for more than a week, which was not ok.
The other one went into the same bathroom with the red light issue. However, the replacement unit's behavior was *even worse*. Not only did it do the thing where it would start flashing a red light after dispensing, it also was dispensing soap when you'd walk into the room, or when you open the medicine cabinet above -- but only at night, when we turned on the light. We figured out what was going on, both with this unit and probably with the one it replaced; that bathroom has a white porcelain sink, and recessed lighting that points directly down at the sink. The reflective surface causes the light to shine up on the sensor, causing it to flip out. I swapped this dispenser with the one in the kitchen, and it doesn't flip out in the kitchen. Everything is good now. If you have highly reflective surfaces, you may encounter this issue. If you have more than one of these dispensers, try swapping them!
Update 9/21/21: Hilariously, after posting the update below yesterday morning, two more of these devices in my home started to act up.
The first one decided that flashing a white light and beeping randomly was the thing to do. I tried wiping it off (in case any water got in places that it shouldn't), and when that didn't help, I swapped it into the guest bathroom and left it off for most of the day. It's back on now, but hasn't been used so I don't know if it will start misbehaving again.
The second problem yesterday was with the one I had swapped out from the guest bathroom -- this one was from the more recent purchase and has only been used a few times in the ~month I've had it. This one has decided that a red flashing light is where it's at. The batteries I put in were new, and the instruction manual doesn't actually indicate what a red flashing light means. Since the behavior started right after dispensing soap (which I think was turned up to the highest output level), I turned it down a notch, and so far the problem hasn't manifested again. But who knows. These things seem to work in randomly unreliable ways, and I have wasted far too much of my life dealing with them.
Original review, and yesterday's update, are still below:
Update: i finally heard from customer service (maybe they saw this review?). They suggested trying hot water to clear things out. I forgot to mention in my original review that i did try this, and it didn't help (or at least didn't immediately help).
I bought two of these, and liked them so much, I bought two more about a month later. Well, as soon as I got the second batch, one of the first ones I got stopped working right. The soap mixture was just dribbling out, not foaming.
I reached out to customer service through the website, and... crickets. Nothing. I was pretty annoyed and basically figured I'd have to return the busted dispenser under the guise of it being one of the ones from the second batch I had ordered (since the first batch was outside the return window by then).
But while I waited to hear back from customer service (still haven't heard anything, weeks later), I tried some things. Maybe one of these things that I tried helped, and maybe it'll help others who end up in the same situation.
First, I added more water to the soap; this dispenser's soap was not mixed precisely to the ratio they recommend (IIRC, 5:1 water:soap) because I had been using it in a different foaming dispenser. Watering it down didn't help.
I tried wiping off the orifices, and swapping out the lid (w/ attached hose) with another dispenser. That didn't help.
I swapped out the soap container entirely with another dispenser in which I *had* done the proper proportions of water to soap. That didn't help.
I swapped out the batteries -- even though the batteries were essentially new, on the off-chance they were bad -- and that didn't help.
Finally, out of desperation, I just cranked it up to maximal output, and just kept trying to use it, accepting the dribbled-out watery soap as my penance for buying an overpriced soap dispenser. After a few days, it got over whatever was wrong with it, and now it works fine (well over a week now without an issue).
FWIW, I use a mix of Bronner's Castile soap with a touch of Freesens Liquid Marseilles soap (for scent).
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Product Description
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Lower Cost Choice-Allegro Hand Soap TabletOne piece of Allegro hand soap tablet can make one bottle of foaming hand soap |
Hidden Battery CompartmentDownside pop-out battery compartment prevent water from leaking into the machine inside |
Large Separated Soap Container11 Fl oz can be used Up to 460 times. |
FreebieOne piece of Allegro hand soap tablet |
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| FD100 Silver | FD100 Rose Gold | FD100 White | FD100 Lake Blue | FD100 Dark Grey | FD100 Black | |
| Power Source | 3 AAA alkaline batteries(not included) | 3 AAA alkaline batteries(not included) | 3 AAA alkaline batteries(not included) | 3 AAA alkaline batteries(not included) | 3 AAA alkaline batteries(not included) | 3 AAA alkaline batteries(not included) |
| Capacity | 11 fl. oz. | 11 fl. oz. | 11 fl. oz. | 11 fl. oz. | 11 fl. oz. | 11 fl. oz. |
| Pump Type | Foaming | Foaming | Foaming | Foaming | Foaming | Foaming |
| Material | ABS plastic | ABS plastic | ABS plastic | ABS plastic | ABS plastic | ABS plastic |
| Color | Silver | Rose Gold | White | Lake Blue | Dark Grey | Black |
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Customer reviews
Magic fixing tool- Clogged issue Terminator
Reviewed in the United States on December 23, 2021
Really looks perfectly to go with the new bathroom vanity we just bought. Only a few days in but I've already gotten compliments from friends. Big fan of the soap dispenser so far.We had two other foam dispensers before this one with no-name brands, which lasted about 3 weeks each. The device appeared to be significantly better than others I've used.It performed exceptionally at first with airy foam and a perfectly controlled amount. But as mentioned in other reviews, the dispenser stopped working-just blowing air without foam. It seems that the clog issue is the Achilles' heel of these kinds of foaming dispensers.**UPDATE**I contacted Allegro company and their CEO Wayne replied promptly by saying that a clogged issue is a small probability that things cannot be completely eliminated. But they’ve developed a fixing tool like a syringe that can unblock the pump and each product will be equipped with one since 2022.When I received it and cannot wait to try it. This is the most amazing thing I have ever seen. When I was injecting warm water into the inlet while the white foam was flowing out of the output nozzle. After that I install the container back and tried again, it did work!I wish more companies would do this and keep improving their products. Thanks, Wayne.
Reviewed in the United States on December 23, 2021
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Reviewed in the United States 🇺🇸 on September 18, 2021
Size: Foaming PumpColor: 1-foaming-silverVerified Purchase
Reviewed in the United States 🇺🇸 on September 16, 2022
Size: Foaming PumpColor: 1-foaming-silverVerified Purchase
Reviewed in the United States 🇺🇸 on September 23, 2022
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Reviewed in the United States 🇺🇸 on September 17, 2022
Size: Foaming PumpColor: 2-foaming-space GreyVerified Purchase
Reviewed in the United States 🇺🇸 on April 19, 2022
I'm using this one in my kitchen, which is the hand-washing sink in a house with two kids, 2.5 and 5 years old. Any time we go outside, everyone in the house washes their hands at that sink. And I'm paranoid about food safety so on a typical night I probably wash my hands 40 times while I'm cooking dinner. It gets a lot of use.
I've had this unit since October, which makes it seven months now, and it has held up spectacularly so far. It looks and behaves pretty much brand new. The kids are not gentle - they bonk it and drop it, push all the buttons in unexpected ways and combinations, jam soap up against the sensor, and pretty much abuse it in any way you can imagine. So for it to be running at all is an achievement.
It's very fast to notice my hand waiting for soap, which really important. It's also very quick to stop dispensing when I pull my hand away. So rather than waiting for a full dose (which you can set to whatever level you want) I can just pull away when I'm ready and it pretty much cuts off.
I've never had a jam with this dispenser, which is kind of surprising. I use Method foaming soap, so maybe it's a good combination.
The tank is easy to remove and refill, and the battery compartment is well protected but easy to access when it's time to change. I use rechargeable AAAs, and I only have to switch them out for fresh charged ones once every couple of months. It's surprisingly efficient.
I can only think of one drawback to this unit, which is that a little pool of liquid seems to accumulate underneath it. At first I thought it was drips from the kids, but eventually I ruled that out. I think what happens is that after it dispenses, there's a little bit of foam left in the internal tube. When it sits idle, the foam condenses to liquid and drips out. And because the tank is suspended instead of sitting flush on the countertop, the little puddle goes underneath it. Not a big deal though, I just lift it and wipe underneath once in a while.
Aside from that one issue this dispenser has exceeded my expectations in every way.
Size: Foaming PumpColor: 1-foaming-silverVerified Purchase
Fast and accurate, sturdy and kid resistant
By Robert on April 19, 2022
I bought this to replace an older dispenser by "PrettySee" that stopped working and is now discontinued. I liked that one, but this one is a substantial improvement. It looks cooler, holds more soap, sees my hand faster, stops faster, and so far it's very durable.By Robert on April 19, 2022
I'm using this one in my kitchen, which is the hand-washing sink in a house with two kids, 2.5 and 5 years old. Any time we go outside, everyone in the house washes their hands at that sink. And I'm paranoid about food safety so on a typical night I probably wash my hands 40 times while I'm cooking dinner. It gets a lot of use.
I've had this unit since October, which makes it seven months now, and it has held up spectacularly so far. It looks and behaves pretty much brand new. The kids are not gentle - they bonk it and drop it, push all the buttons in unexpected ways and combinations, jam soap up against the sensor, and pretty much abuse it in any way you can imagine. So for it to be running at all is an achievement.
It's very fast to notice my hand waiting for soap, which really important. It's also very quick to stop dispensing when I pull my hand away. So rather than waiting for a full dose (which you can set to whatever level you want) I can just pull away when I'm ready and it pretty much cuts off.
I've never had a jam with this dispenser, which is kind of surprising. I use Method foaming soap, so maybe it's a good combination.
The tank is easy to remove and refill, and the battery compartment is well protected but easy to access when it's time to change. I use rechargeable AAAs, and I only have to switch them out for fresh charged ones once every couple of months. It's surprisingly efficient.
I can only think of one drawback to this unit, which is that a little pool of liquid seems to accumulate underneath it. At first I thought it was drips from the kids, but eventually I ruled that out. I think what happens is that after it dispenses, there's a little bit of foam left in the internal tube. When it sits idle, the foam condenses to liquid and drips out. And because the tank is suspended instead of sitting flush on the countertop, the little puddle goes underneath it. Not a big deal though, I just lift it and wipe underneath once in a while.
Aside from that one issue this dispenser has exceeded my expectations in every way.
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Reviewed in the United States 🇺🇸 on July 26, 2022
Size: Foaming PumpColor: 1-foaming-silverVerified Purchase
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Jillian Poulson
Looks great and works well
Reviewed in Australia 🇦🇺 on December 2, 2021