I bought a watch for my nephew for Christmas 2018 along with the 4 year protection plan. He is in his 30s, has special needs and treasured the watch. Recently the watch band broke and my sister-in-law (my nephew's mother) sent in the watch for repair/replacement but she received an email saying I needed to log into my Amazon account to verify I was the buyer, which I did. I got an email saying I needed to log into Asurion to complete the claim, which I did. I then got a message I needed to telephone Asurion customer service, which I did.
Asurion still had no record of a claim being filed and had no idea where the watch is located. I got cut off so I called back and got another Asurion rep who said that Square Trade had taken over all the protection plans and he would transfer me to them. After a long time, the rep came back on the phone and said he would need to transfer me to Amazon first. Finally a computer answered and I could never get to talk to a person because it couldn't understand that the number it looked like I was calling from was an Asurion number, not the telephone number on my Amazon account which it would not permit me to enter. I finally decided I had wasted enough time (a couple hours) on this and concluded it was easier to just buy my nephew a new watch. I won't be wasting any more money on Amazon protection plans and I am surprised that Amazon has not been more helpful.
ASURION 4 Year Watch Protection Plan ($0 - $49.99)
$3.99$3.99
&
FREE Returns
Return this item for free
- You can return this item for any reason: no shipping charges. The item must be returned in new and unused condition.
- Read the full returns policy
How to return this item:
- Go to Your Orders to start the return
- Print the return shipping label
- Ship it!
Enhance your purchase
- Covers broken watchband, movement failures, cracked crystal, bezel damage and more. Includes a 1-time refurbishment.
- No deductibles or hidden fees. Free shipping on all repairs. Fully transferable.
- Easy claims process online or by phone 24/7. If we can't fix it, we will send you an Amazon e-Card for full replacement value.
- Coverage begins date of purchase and is inclusive of the manufacturer's warranty. Plan is fully refunded if canceled within 30 days.
- Plan contract will be emailed from Asurion within 48 hours of purchase. This will not ship with your product.
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Product details
- Date First Available : October 4, 2018
- Manufacturer : ASURION
- ASIN : B07J18B4BK
- Customer Reviews:
Important information
Legal Disclaimer
Your protection plan documents will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don't receive it, send an email to ambassador@asurion.com with your Asurion plan order number and we will resend.
Product specifications
Watch Information
Brand, Seller, or Collection Name | ASURION |
---|---|
Product Warranty | For warranty information about this product, please click here |
Customer reviews
4.5 out of 5 stars
4.5 out of 5
3,411 global ratings
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2.0 out of 5 stars
OK..BUT OVER PRICED
Reviewed in the United States on January 18, 2021
OK..BUT OVER PRICED
Reviewed in the United States on January 18, 2021
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Top reviews from the United States
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Reviewed in the United States on July 2, 2020
63 people found this helpful
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Reviewed in the United States on April 9, 2022
I took out this protection plan because my husband is hard on watches. A button used to set the time malfunctioned and we filed a claim. Asurion had us mail the watch and they said parts were no longer available so they refunded the full price plus tax. Quick response too.
Reviewed in the United States on July 15, 2021
This is a warranty extension, it is what it is, not much to review on that. But I do think it's wise to buy coverage because you never know when something's going to break.
One person found this helpful
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1.0 out of 5 stars
They say they file a claim but don’t. Same representatives no one else to speak with. need Refund
Reviewed in the United States on February 12, 2019
They won’t file my claim. I set up a claim by phone and online and each time there is no claim. They say they will email a shipping label and they did not when I contact them they say they are filing a new claim and no preexsisting claim, 3 attempts made. returned the watch and returned this plan. beautiful watch but the crystal cracked on it a week after buying it. The protection plan says they cover it but they give me the run around with the claims. Theres only the two same chat representatives.
47 people found this helpful
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Reviewed in the United States on June 15, 2022
Good coverage for my item for next to nothing in price!
Reviewed in the United States on June 12, 2022
I have only had to use them once they are very friendly and helpfull, Much easier and nice that some other retailers protection associates. Thank you keep up the fantastic service.
Reviewed in the United States on June 1, 2022
The way my watches get banged around and tested to the max, it just made sense!
Reviewed in the United States on June 22, 2022
This is an inexpensive buyer protection plan for jewelry.