Top critical review
Chalkboard bubbling up all over. Good customer service.
Reviewed in the United States on January 12, 2021
I ordered this as a Christmas present for my 3 year old, and now, the chalkboard is bubbling up just from wiping with a damp cloth as is recommended in the advertising. It isn't a "traditional chalk board" at all, but apparently a very thin papery material. This happened after wiping it off one time. My child got exactly one use out of the chalk side, and now it's bubbling up everywhere like wet paper. For such an expensive easel, I was expecting at least an actual chalkboard of quality!
Edited to add: bumped up my rating to three stars for excellent customer service. The company refunded me in full, and also provided a new item. They claim that this never happened before, but that another customer had the same thing happen in a neighboring state. They also stated that it wasn't the water that did the damage, but the fact that it is winter and we have heat in the house. I don't buy that as a cause for the damage, as a real, genuine blackboard still would not have that damage occur. I implore this company to just up the quality and provide customers with a genuine blackboard on this product for the price, or increase the price to provide a genuine product. It has the best ratings, so there's no reason to avoid fixing this defect. I thank the company for doing all they could for me at the time. I'd love to not see anyone else have this problem.