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  • Echo (4th Gen) | With premium sound, smart home hub, and Alexa |...
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Customer reviews

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Echo (4th Gen) | With premium sound, smart home hub, and Alexa | Charcoal

Echo (4th Gen) | With premium sound, smart home hub, and Alexa | Charcoal

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Color: CharcoalConfiguration: EchoChange
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Top positive review

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C
TOP 50 REVIEWERVINE VOICE
4.0 out of 5 starsNew Shape, New Processor, Better Sound
Reviewed in the United States on December 15, 2020
The new Echo 4th Gen is a big change in aesthetics and design for the Echo line. The new spherical shape is wider and shorter than previous Echo versions, and now focus sound in one primary direction instead of 360 degrees. It adds an extra tweeter, and seems to produce more sound than previous versions. Here are my early thoughts so far, after using it for about 24 hours:

THE GOOD:

Setup was incredibly simple. I just powered the device on, and the Echo announced that it was ready for setup. I opened the Alexa app on my phone, and the new Echo was automatically detected and set up instantly. I didn't have to enter any information at all. It can't get any easier than this.
BETTER SOUND. This new Echo has an extra tweeter, for a total of two 0.8 inch tweeters, and the same 3.0 inch Sub from the Gen 3 Echo. This new Echo is designed with the tweeters pointed forward, and the speaker placement seems to generate more bass also somehow, even with the same Sub as the Gen 3. All in all I think it sounds much better than Gen 3, with a little more bass and louder max volume. This could also be do to the sound-mapping feature that allows Echo to maximize the sound by detecting the acoustics and shape of the room. You can also pair two of these in stereo; and you are supposed to be able to use it as a speaker for your FireTV device, though I haven't tested that out yet.
Temperature sensor included. Yes, you can ask Alexa what the temperature is, and it seems very accurate so far. This is a nice touch, and I look forward to doing more testing, to see if I can set up routines based on temperature.
AZ1 Processor. This new Amazon processor promises better voice recognition and faster Alexa responses. In my testing so far, I have barely noticed a slight speed improvement (for example turning on certain room lights) but there are supposed to be upcoming updates that will make an even bigger difference in speed.
Zigbee + Sidewalk Bridge. This comes with a Zigbee hub, just like previous versions of the Echo Plus. It also contains the new Sidewalk Bridge, which allows the Echo to use bluetooth and radio connections to connect to some smart devices at long range, and push data to the internet.

THE BAD:

No 360 degree speakers. While I personally prefer the sound of this new version, some people might miss the 360 degree speaker setup of previous Echo generations. It certainly might lead to a situation where the ideal placement of the Echo in your room could be different.
White power cord. This is minor, but a strange choice. No matter what color Echo you get, the power cord is white. Some people might find that annoying.
Voice detection is not great while loud music is playing. This surprised me, as previous generations haven;t really struggled with this in my experience. I'm not sure if it is because this speaker is much louder, but Alexa hasn't heard me a few times when I talked while the music was playing at max volume. This could be annoying if you often listen to very loud music.

NEUTRAL:

-Aesthetics. I think I preferred the look of the cylinder design, instead of this new sphere shape. This is totally personal preference of course. I also wish the entire sphere was fabric, instead of being plastic on the back side. Some people might prefer the ball shape though, so that is up to you.

All in all, I'm keeping this new Echo because of the better sound and faster responsiveness, but it is not really a massive upgrade. Pretty decent so far, I'll update this review and try to answer any questions in the future!
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2,500 people found this helpful

Top critical review

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D. W.
2.0 out of 5 starsnot a fan
Reviewed in the United States on October 23, 2020
I actually prefer the more balanced sound from my echo plus (2nd gen) without needing to mess with the equalizer. I also prefer the 360° sound from the echo plus. after going back-and-forth I’ve personally experienced the microphones on the echo plus pick up my voice better. in my opinion this new version just sounds a little bit louder with more bass even though they both have the exact same drivers with the exception of the new one having an extra tweeter which doesn’t really make a difference in the sound. I actually had to turn down the bass just a little because it sounded a little... messy. i’m not really sure why they completely changed the design and got rid of the 360° sound and made it a directional sound speaker instead. i’m a little confused. One more thing I noticed about the new speaker is when the volume goes up the bass goes down which is very common for all these speakers and most Bluetooth speakers but it seems especially evident in this newest version of the echo. they could’ve at least made the bluetooth option volume sync with your phone with this new version. and of course it wasn’t compatible to pair with my echo plus for stereo. ok i’m done.
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885 people found this helpful

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From the United States

D. W.
2.0 out of 5 stars not a fan
Reviewed in the United States on October 23, 2020
Color: CharcoalConfiguration: EchoVerified Purchase
I actually prefer the more balanced sound from my echo plus (2nd gen) without needing to mess with the equalizer. I also prefer the 360° sound from the echo plus. after going back-and-forth I’ve personally experienced the microphones on the echo plus pick up my voice better. in my opinion this new version just sounds a little bit louder with more bass even though they both have the exact same drivers with the exception of the new one having an extra tweeter which doesn’t really make a difference in the sound. I actually had to turn down the bass just a little because it sounded a little... messy. i’m not really sure why they completely changed the design and got rid of the 360° sound and made it a directional sound speaker instead. i’m a little confused. One more thing I noticed about the new speaker is when the volume goes up the bass goes down which is very common for all these speakers and most Bluetooth speakers but it seems especially evident in this newest version of the echo. they could’ve at least made the bluetooth option volume sync with your phone with this new version. and of course it wasn’t compatible to pair with my echo plus for stereo. ok i’m done.
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Styx
1.0 out of 5 stars The mic is as insensitive as my ex-wife
Reviewed in the United States on October 28, 2020
Color: Glacier WhiteConfiguration: EchoVerified Purchase
- Inconsistent when responding - sometimes will answer you from 10 feet away, sometimes won't respond from 3 feet away. Hot/cold.
- On some occasions, will understand you perfectly - better than you expect. At others, you wonder if you're on the same plane of existence.

Speaking of Echo though, I do like the sound quality. It does sound bassy but I think there's a higher degree of clarity. I tested this by playing "50 ways to lose your lover" (aka Steve Gadd's iconic drum groove) on Echo 3rd gen and 4th gen. The song sounds so much better on the latter.

Anyhoo, the model in question has poor listening skills on account of which, I rate it a glorious 1 star.
1,202 people found this helpful
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Stephanie M Matamoros
1.0 out of 5 stars Ehhh
Reviewed in the United States on October 22, 2020
Color: CharcoalConfiguration: EchoVerified Purchase
Updating - now pretty much unusable. Doesn’t pick up our voice at all

Updating - over time, it has gotten worse. I talk directly to it, but it never responds. All of the devices in the other rooms much further away answer. Even with an update, the microphone doesn’t work well.

Updating my review to one less star. I have an Alexa in my kitchen, my living room (this one) , and my bedroom. Both are dots. You can be standing in the living room talking to the device over it, and the other Alexas respond to you. The microphone is awful. Thinking about returning. I stopped delivery on the 3 to order the 4 when it came out. Now, I wish I didn’t.

My black device came with a horrible looking white aftermarket cord that is not Amazon original ; at least match the color. It sounds ok; I have Alexa devices all around my house and compared to the dot, I think it’s honestly just ok. Not amazing.
Customer image
1.0 out of 5 stars Ehhh
By Stephanie M Matamoros on October 22, 2020
Updating - now pretty much unusable. Doesn’t pick up our voice at all

Updating - over time, it has gotten worse. I talk directly to it, but it never responds. All of the devices in the other rooms much further away answer. Even with an update, the microphone doesn’t work well.

Updating my review to one less star. I have an Alexa in my kitchen, my living room (this one) , and my bedroom. Both are dots. You can be standing in the living room talking to the device over it, and the other Alexas respond to you. The microphone is awful. Thinking about returning. I stopped delivery on the 3 to order the 4 when it came out. Now, I wish I didn’t.

My black device came with a horrible looking white aftermarket cord that is not Amazon original ; at least match the color. It sounds ok; I have Alexa devices all around my house and compared to the dot, I think it’s honestly just ok. Not amazing.
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800 people found this helpful
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Dr-Phone
VINE VOICE
1.0 out of 5 stars For me, more minuses then pluses.
Reviewed in the United States on December 17, 2020
Color: CharcoalConfiguration: EchoVerified Purchase
I received my echo’s backin Oct. 22nd 2020.

I’ll start out with saying I’m totally blind. I got 2 Echo’ 4thgeneration devices. To me, the sound on the 4th generation echo compared to the full size prior cylinders is worse to me. The 4th generation echo send the sound out mainly in 1 direction. The cylinders sent it out all around.

The 4th generation echo comes with a short power cord. Went and got a power cord extender to be able to plug it in. That is a minus

The 4th generation echo doesn’t pick up my voice as well. This is probably because of the fact it only has 4 microphones and not 7. Minus

The buttons Arrangement on the 4th generation echo is different then the prior echo cylinders along with the prior dot’s. The older echo have the Volume up at 12 (Side of power cord coming out), Echo button at 3, Volume down at 6 and Microphone button at 9. The 4th generation echo has the Echo button at 12, Volume up at 3, Microphone at 6 and volume down at 9.

Speaking of volume! This 4th generation echo as far as the Alexa voice isn’t as loud. It is at least 1 full volume step lower. Example, the prior cylinder at volume 6, I need to have the 4th generation echo at least at volume 7 for the same Alexa voice volume. Minus

In testing.
1. Temperature The 4th generation echo hub will go below 32F. Plus.
2. Echo 4th generation echo built in temperature is a lot closer. plus
3. Echo 4th generation echo will not read battery status of sensors or humidity. No improvement.
4. If you have a lot of sensors/bulbs connected on an Echo ZigBee hub. If you leave it plugged in, things will work OK. Otherwise if you want to move them over to the Echo 4th generation Echo, you’ll need to go through a lot of steps for each device.
5. If you unplug the Echo 4th generation and plug it back in, you have to wait for it to recalibrate the temperature sensor 45 minutes to 60 minutes. Minus.
6. I’ve had the Echo 4th generation just stop responding and had no audio output at all. I’ve had this happen at least 2 times within the last 7 weeks. Had to unplug the echo and plug it back in to get Audio back. The Echo showed online, I could do drop in to it from other devices in the house, I could tell one of my other echo’s in the house to set volume to 10 on the 4th generation echo and none of that caused audio to come back. The only thing that get the Audio back was unplugging and plugging it back in. Minus
7. Sensor/light ZigBee testing echo 4th generation hub. All sensors/lights worked accept for an older plug that I had to use the Alexa App to get it online being the 4th generation echo thought it was an bulb when I did a scan for new devices. minus
8. If you connect an Bluetooth headset to the Echo 4th Generation, the echo doesn’t use the microphone on the headset! It only uses the microphones on the unit itself. No improvement
9. If you are using an Bluetooth headset and you have Follow-up mode turned on for that Echo, the Follow-up mode doesn’t work at all when using the Bluetooth headset. If you ask the Echo to turn on Follow-up mode, it will tell you it isn’t supported. No improvement
10. If you have a fan blowing on the echo or over the echo! This will make the temperature way off! This is true for the Echo 4th generation. No improvement

If you have an old Echo dot! Then you will find a large improvement in the 4th generation echo over a DOT of any type.
If you don’t have a echo at all or you are wanting to see what the smart home automation is about and are willing to deal with a very basic ZigBee hub! Then this may be for you.

If you have other question; Post them and if I find them and can help I will.
606 people found this helpful
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Amazon Customer
2.0 out of 5 stars Not impressed is an understatement..
Reviewed in the United States on October 23, 2020
Color: CharcoalConfiguration: EchoVerified Purchase
Charcoal color, Amazon Echo 4th Generation arrived/came with a friggin white power cord... Amazon, you got to be kidding me.. I might add, this 4th Generation is poor poor, compared to the 3rd Generation Echo. Suggest people skip this iffy 4th Generation offering, if you have a 3rd Generation Echo. Tried for a few days, but am returning.
438 people found this helpful
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Gary
3.0 out of 5 stars Meh audio quality
Reviewed in the United States on October 23, 2020
Color: CharcoalConfiguration: EchoVerified Purchase
UPDATE 11/19/2020
The speaker doesn't pick up my voice as well as the Gen 1 echo - find myself repeating commands more frequently. I was able to connect a Philips Hue bulb and it seems to be working well as a hub - it's a nice feature. The temperature sensor seems to be working well. I'm not a fan of the lights being underneath reflecting off the surface. It's more difficult to see them and I miss the large rotating volume knob which is much more intuitive to use. It was impossible to add the new speaker to my existing speaker group - seems to be a bug of some sort with the Alexa app (iOS). I couldn't stream to the device using my Amazom Music app, also seems to be a bug of some sort with the app (iOS).

ORIGINAL REVIEW 10/23/2020
I was hoping the audio quality of the 4th gen was going to be better than my first gen echo. I listened to them side by side and the don't sound THAT different - not worth the cost of replacement. The new version is louder, has slightly more pronounced bass and fills the room about the same when against the wall. The sound of the new one seems unbalanced. The highs are tinny and overbearing. Mids are understated and the bass is so-so. Overall the sound is top heavy and flat.

Its width takes up a lot more space, about double over the first gen. The buttons on top are kind of difficult to press - they're hard to feel without looking, shaped into small symbols instead of chunky round buttons and not that responsive. The original echo's buttons were easier to navigate without looking.

I don't mind the white cable because it blends in better with the white walls.

If you don't mind having 2 devices, I would suggest going with an echo dot and buying a good quality bluetooth speaker. The flexibility of taking the speaker elsewhere with you and the sound quality will be much better.
Customer image
3.0 out of 5 stars Meh audio quality
By Gary on October 23, 2020
UPDATE 11/19/2020
The speaker doesn't pick up my voice as well as the Gen 1 echo - find myself repeating commands more frequently. I was able to connect a Philips Hue bulb and it seems to be working well as a hub - it's a nice feature. The temperature sensor seems to be working well. I'm not a fan of the lights being underneath reflecting off the surface. It's more difficult to see them and I miss the large rotating volume knob which is much more intuitive to use. It was impossible to add the new speaker to my existing speaker group - seems to be a bug of some sort with the Alexa app (iOS). I couldn't stream to the device using my Amazom Music app, also seems to be a bug of some sort with the app (iOS).

ORIGINAL REVIEW 10/23/2020
I was hoping the audio quality of the 4th gen was going to be better than my first gen echo. I listened to them side by side and the don't sound THAT different - not worth the cost of replacement. The new version is louder, has slightly more pronounced bass and fills the room about the same when against the wall. The sound of the new one seems unbalanced. The highs are tinny and overbearing. Mids are understated and the bass is so-so. Overall the sound is top heavy and flat.

Its width takes up a lot more space, about double over the first gen. The buttons on top are kind of difficult to press - they're hard to feel without looking, shaped into small symbols instead of chunky round buttons and not that responsive. The original echo's buttons were easier to navigate without looking.

I don't mind the white cable because it blends in better with the white walls.

If you don't mind having 2 devices, I would suggest going with an echo dot and buying a good quality bluetooth speaker. The flexibility of taking the speaker elsewhere with you and the sound quality will be much better.
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Leslie Valerio
1.0 out of 5 stars Amazon let me down ):
Reviewed in the United States on October 22, 2020
Color: CharcoalConfiguration: EchoVerified Purchase
I usually don’t write reviews, but my echo just came in. I’ve already spent an hour on the phone with their support team only to find that nothing on it works. It wasn’t even compatible with my brand new fire TV (seriously amazon??). Sound quality is mediocre at best. Overall very disappointed, and will be sending back after not even a day.
300 people found this helpful
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gigi
3.0 out of 5 stars Its loud
Reviewed in the United States on October 23, 2020
Color: Glacier WhiteConfiguration: EchoVerified Purchase
So all this time I was anxious waiting on my echo 4 I have the 3 and it works just fine but this one the sound is really good and its loud I only gave it 3 stars cause when I tell Alexa to stop playing a song I have to scream just so it can hear me and even when told to stop it still keeps playing music also if I'm on a song and want to stop and start another one it will come right back to the song I was listening somehow its not getting the commands right so its a little frustrating what I do like is that it will find any device and set up very quickly like the light bulbs or any smart device
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JV
1.0 out of 5 stars Amazon did not bother to color match the power cord
Reviewed in the United States on November 18, 2020
Color: CharcoalConfiguration: EchoVerified Purchase
They design a device to look aesthetically pleasing to the eye as it sits on your counter or table. And then they send your Charcoal or Twilight Blue device with a white power cord. Pretty unbelievable that they did not color match the cord, especially since it needs to remain plugged in 100% of the time. Really disappointed. Returning three of these tomorrow. Google Home, here I come.

FOLLOW UP - So I got a quick call and email from Amazon. But their response was even more disappointing. Here's the email:

Hello, My name is Christian and I’m from Amazon’s Technical Support team. I'm sorry to hear about the issue/s experienced with your 4th Gen Echo, which prompted you to leave a critical review on Amazon.com. I tried to reach you over the phone, but unfortunately we didn't connect. I understand you're rather concerned about the aesthetics of the white power cord. This was an intentional decision that we made so that the power cord could more easily blend in with white background (think drywall, etc.). Since we'd still like to offer you some options, you're free to purchase a replacement power adapter in black at the link below (your model takes 30 watts): https://www.amazon.com/dp/B079S8K1RP

What a load of crap - This "think drywall" rationale makes sense if you have drywall that is painted white, which I can tell you, no one in the northeastern United States has. Amazon made the decision to throw a white cord in every box to save money on the non-white devices and/or get people to shell out another $20 for the color cord that should have been in the box. Really disappointing from Amazon and really shortsighted.

2ND UPDATE - So, Amazon dropped the price on these by $30.00. I bought three of them, so I decide to stick with the Alexas despite the cord issue on the black. I call to get a price adjustment. Nope, you have to return all three and buy three new ones. Clearly Amazon is hoping this will be an impediment to customers trying to get the lower price. I say, that makes no sense because Amazon is going to have to eat additional shipping plus reboxing. Sales rep tells me, they have to do it that way because there are only so many at the sales price. Another customer service line of crap. So, in theory, they are going to take my $100 Alexas, put them on the side and sell them only after the sale. Doubtful.

Overall, good product for the money. But terrible job by Amazon.
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erypmav
1.0 out of 5 stars Don't bother with the 4th Gen. This is not an improvement or an ugrade of any kind.
Reviewed in the United States on November 26, 2020
Color: CharcoalConfiguration: EchoVerified Purchase
I wanted to replace a 2nd Gen Dot with a full size Echo. It was just when the pre-order for Echo 4th Gen opened. I figured, "Sure! This will be good!" Unfortunately I was very, very wrong.

I, like other purchasers, have the issue of poor microphone sensitivity. I find myself repeating "Alexa" about 3 times before it wakes up. I'll give it a command and it will just wait in limbo until I repeat the command.

Additionally, like other purchasers, I don't like that it came with a white power cord. It looks stupid with a charcoal unit.

The sound quality is AWFUL! I believe part of the issue is that the speaker is angled from 1/2 way up the front to the base of the back. The rest of the top is just plastic, not speaker. I didn't think about it at the time but it's a stupid design. Sound is being pushed out and down. Perhaps if I put it on a high shelf it would sound better but should I HAVE to place it on a high shelf to be able to hear it properly?

Interestingly, I was charged full price for the "free" Philips bulb that was included with the pre-order. I hadn't actually noticed until just the other day. So they screwed me on that.

I would have returned the Echo 4th Gen but, like an idiot, I threw away the box before I realized how bad a product it is. So it's pretty much a paperweight now.

Save yourself the aggravation and skip this one.
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