Amazon.com: Customer reviews: Echo Show 8 (2nd Gen, 2021 release) | HD smart display with Alexa and 13 MP camera | Glacier White
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  • Echo Show 8 (2nd Gen, 2021 release) | HD smart display with Alexa and...
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Customer reviews

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Echo Show 8 (2nd Gen, 2021 release) | HD smart display with Alexa and 13 MP camera | Glacier White

Echo Show 8 (2nd Gen, 2021 release) | HD smart display with Alexa and 13 MP camera | Glacier White

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Color: Glacier WhiteConfiguration: Device OnlyChange
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Top positive review

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Vlad
TOP 500 REVIEWER
5.0 out of 5 starsIf you are on the fence… Please read. (Updated: JUNE 2022)
Reviewed in the United States on June 9, 2021
Before ordering this one I already an echo show 8”, first gen. I was about to buy another one when I got an add saying that I could pre-order a second gen. I could not find a good comparison anywhere so I asked myself, should I pay 20$ more for an unknown. I did and spoiler alert, it is worth it, kinda.

Positives:

- The new camera features are great. The camera can track you and center you for video calls, real time, and it does it accurately.
- Speaking of the camera, the camera upgrade is insane. Went from 1MP to 13MP.
- The processor is supposed to be much more powerful. Looking at the new camera features, understanding where you are in a group of people and tracking you accordingly, it is noticeable. However, given that a lot of the actions on the device are web based, there is not a huge difference on other apps. The responsiveness of the touchscreen is perhaps a bit better but it was good to begin with.
- The unit will go to low power mode when idle, helping you save a penny here and there…
- Several privacy features. The stop listening button we have grown used to. The camera can be manually closed shut for privacy. When remote viewing through the show, there is a warning message, etc...

Negatives:

- Amazon did not learn from their mistakes. Just like with the Show 10”, the power cord is white for every unit, whether the unit is black or white. The camera shutter, is white too.
- The 3.5 jack is gone.

Other thoughts:

The sound quality___

One of the items on my wish list for this one was an improved audio quality. The sound quality improved over the previous gen, I think, but I would say its marginal if that, not enough to even be sure it did.

The white cord___

What I hate the most about my Echo Show 10 is the white cord on a black unit. Since I fell for it with the Show 10 and white would go well with my decor, I preemptively went for a white unit, to eliminate the eyesore, in case Amazon did not learn from their mistakes. To a certain extent, I was secretly hoping the cord would be black so I could swap it with my Show 10” and fix two problems with one move. Nope, its white.

Even with a warning from me that it could happen, a friend went for the charcoal one and he is still fuming. So, if you are like me that the white cord on a black unit would drive you crazy, and you are going for it, order the white one.

The environment___

If you are still on the fence about this one, be aware that 2nd gen uses recycled materials on its manufacturing. To me this is a selling point.
_____________________________
TLDR,
1) If you use it a lot for video calls, the improved camera and improved camera features, makes it a worthy upgrade. If this is not your cup of tea, waiting for a prime day sale on a previous gen might be better.
2) If having a white cord on a black unit is something that would drive you crazy, get the white one or go for the previous gen.

Updated (JUNE2022): It appears that Amazon did learn from their mistakes. Another friend I warned about the cord, told me he didn’t really cared and went for the black one. Well, he got it with a black cord. Given that to me this was the worst negative, I just raised it one star.
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1,221 people found this helpful

Top critical review

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D. Myers
3.0 out of 5 starsClock display size not adjustable
Reviewed in the United States on June 10, 2021
The display is great and I'm sure the rest of it is fine for video calling and other uses, but I didn't get to the point of trying out other features. As I set up my new Echo Show 8 I discovered that the clock time display size cannot be adjusted. Seriously, my Echo Show 5 allows me to increase the size of the time display, I assumed the Echo Show 8 would as well. I primarily use my Show as a clock that also answers questions, answers to voice commands, does video calling, etc... I wanted the larger screen for a larger clock, major fail to exclude this feature. I gave 3 stars because it looks nice and was easy to set up, but I can't use it because you removed an existing feature from the Echo Show product line. Major UI FAIL.
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183 people found this helpful

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From the United States

D. Myers
3.0 out of 5 stars Clock display size not adjustable
Reviewed in the United States on June 10, 2021
Color: CharcoalConfiguration: Device OnlyVerified Purchase
The display is great and I'm sure the rest of it is fine for video calling and other uses, but I didn't get to the point of trying out other features. As I set up my new Echo Show 8 I discovered that the clock time display size cannot be adjusted. Seriously, my Echo Show 5 allows me to increase the size of the time display, I assumed the Echo Show 8 would as well. I primarily use my Show as a clock that also answers questions, answers to voice commands, does video calling, etc... I wanted the larger screen for a larger clock, major fail to exclude this feature. I gave 3 stars because it looks nice and was easy to set up, but I can't use it because you removed an existing feature from the Echo Show product line. Major UI FAIL.
183 people found this helpful
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Ryan
3.0 out of 5 stars Honestly a bit disappointed. I was expecting more
Reviewed in the United States on June 11, 2021
Color: CharcoalConfiguration: Device OnlyVerified Purchase
I sort of purchased this on a whim to see if I could fit it into my life somehow. I found the idea of a smart display intriguing as I already have 2 Fire Cubes and absolutely love them. However a Fire cube this is not. It's difficult to express but this thing is cumbersome to use and it's slow. For example. I was eating dinner and watching a video I purchased on Prime video. I had to pause it to get up and do something so I said "echo pause" Wich it did. When I returned the screen had defaulted back to the time home screen. No big deal right? So I said "echo play" and instead of resuming my show, it resumed a song I had paused earlier that day. I asked it to stop and then asked for it to play my show. It began to play a different episode and not where I left off. Getting it back to where I left off required more awkward voice control and touching the screen. Very annoying when I'm trying to eat my meal. This device also has trouble understanding my queries. It's getting my words incorrect. One feature I was pleasently surprised by was the sound quality. It is very good. The low end is impressive. Almost as good as my Nest Audio. Maybe with some software updates this device Will be good. But for now I'm still trying to understand it's intended flow.
169 people found this helpful
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RichardTerrio
3.0 out of 5 stars Looks Pretty but
Reviewed in the United States on June 14, 2021
Color: CharcoalConfiguration: Device OnlyVerified Purchase
Amazon missed the boat with the new versions of the ECHO by not continuing a voice controlled remote option. All previous versions (before the SHOW) could be controlled with a whisper into the remote from anywhere. Things like: On/Off, Volume, change tracks on an album, ask for the weather, etc.. It didn't even matter if you were playing loud music or had other sounds around it. I confirmed this issue with an Amazon support technician. We both tried work-around's but nothing worked. Now I'm trying to decide to send it back and hope some future ECHO will support the Voice Remote.
147 people found this helpful
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Cierra Hewartson
1.0 out of 5 stars easy to hack into.
Reviewed in the United States on June 26, 2021
Color: Glacier WhiteConfiguration: Device OnlyVerified Purchase
The media could not be loaded.
 my echo dot was hacked into and after contacting amazon they still don’t have any clue how or an answer or anything. is it worth my life and my privacy and my safety for a few speakers and devices that tell me what time it is and a few other things. no it’s not. after my echo dot was hacked into and a man from somewhere talking to my echo after looking in my privacy settings it’s not worth it anymore. I’m waiting from a response of an investigation of the problem but as of right now i will not be using the devices and most likely be tossing them in the trash. after spending almost 300+ dollars of echo and amazon products.
119 people found this helpful
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RH
1.0 out of 5 stars Can't disable advertising screen.
Reviewed in the United States on June 26, 2021
Color: Glacier WhiteConfiguration: Device OnlyVerified Purchase
The whole point of this for me is to be able to customize what appears on your screen. I mostly just want my pictures to show up. I'd like to see stock quotes but there is no way to add them that works for me.

The main reason for one star is that there is an Amazon advertising screen called "Alexa for your day" that constantly shows up in the rotation and there is no way to switch it off.

From all the complaints in Amazon forums I was hoping this was an oversight but it's been a while now and it has not been fixed.
90 people found this helpful
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samuel terry
1.0 out of 5 stars Make the clock bigger
Reviewed in the United States on June 20, 2021
Color: CharcoalConfiguration: Device OnlyVerified Purchase
How about giving us the option to make the clock bigger, you know...for people whose eyesight isn't so great. How inconsiderate.
73 people found this helpful
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Barbara Edwards
VINE VOICE
3.0 out of 5 stars Buyer Beware of Advertised Features
Reviewed in the United States on July 9, 2021
Color: Glacier WhiteConfiguration: Device OnlyVerified Purchase
We purchased this Echo 8 2nd Gen, in addition to a Show 10, so we could do live view in our home and travel trailer (like a security camera) while we are both at work to monitor a disabled relative without using Drop In. Despite the fact that this feature is well advertised in the descriptions, Amazon knows it doesn't work. There are instructions how to set it up, but when you use the Alexa app to use the feature it displays "Live view not supported." Yet the Live View works perfectly on the Show 10, for twice the price. Also, don't be fooled by the advertised ability to display your pictures all of the time, or even one of the available wallpapers on the device; that doesn't work either. Instead, you get Amazon and Alexa advertisements, news, "About Your Day", etc. every third screen 24/7. This is Amazon's latest feature on ALL Echo Show devices and it cannot be turned off! This has to be the most annoying feature ever. I'm pretty annoyed that I cannot use the Echo 8 for the purpose it was intended and have to be subjected to continuous uninteresting information.
42 people found this helpful
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JWD
2.0 out of 5 stars Big Brother thinks they can control content. Software update now controls what I see.
Reviewed in the United States on August 7, 2021
Color: CharcoalConfiguration: Device OnlyVerified Purchase
Usually, Amazon does a very good job and works hard to make it right if something does wrong. Not this time. This is not my first Echo Show. In settings, you go in and under Home Content select what you want to see pop up on the screen (News, COVID info, purchases, etc...). While the software feature is still there, what some software team decided is that they know better about what you need to see than you. Quietly, they introduced a software overide in the system which essentially disables Home Control without telling you. After wasting several hours checking my system, I called Amazon only to be told I can no longer control my visual content. Having just bought 2 new units (one for the bedroom where I don't want a bunch of stuff flashing on the screen), they are probably going back. Big Brother doesn't live here and never will. :)
44 people found this helpful
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A Robinson
2.0 out of 5 stars Aesthetically Awkward
Reviewed in the United States on June 11, 2021
Color: CharcoalConfiguration: Device OnlyVerified Purchase
Cool little machine with the worst power supply set up ever. SUPER short cord that doesn't even match the unit. For what this costs honestly I'm super disappointed.

You have to be pretty close to a plug with it and there is no way to hide the cord if you have darker items in the room with it.
Customer image
A Robinson
2.0 out of 5 stars Aesthetically Awkward
Reviewed in the United States on June 11, 2021
Cool little machine with the worst power supply set up ever. SUPER short cord that doesn't even match the unit. For what this costs honestly I'm super disappointed.

You have to be pretty close to a plug with it and there is no way to hide the cord if you have darker items in the room with it.
Images in this review
Customer image Customer image
Customer imageCustomer image
33 people found this helpful
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Hate2shop
1.0 out of 5 stars Flub
Reviewed in the United States on June 14, 2021
Color: Glacier WhiteConfiguration: Device OnlyVerified Purchase
Purchased two of these devices to replace my dots. One works like a charm and this one is a total flub. Won’t respond to voice and touch is glitchy. The one which works does a fine job at what it’s supposed to do. Would be miles ahead If they worked on browser implementation better. I like to fall asleep to several YouTube train rides; I’m certain I was a train conductor in another life. Nonetheless you can not put the device working or non working into sleep mode while watching YouTube videos or other third party byproducts.
26 people found this helpful
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