As in the previous seasons, Monk kept me guessing about whodunnit each episode. An exceptionally frustrating experience occurred when I watched the 4th disk and it froze up in the first episode. No matter what I tried, I couldn't get it to work. I put it in my DVD player, my computer, tried three different software programs and I couldn't get it to work.
Suffering from Monk withdrawals, I contacted Amazon customer service. What followed would cause anyone to rate 5 stars, I believe. Consider: I'm in the Army in Afghanistan, calling customer service by internet phone. I explained the problem to the representative and how, because of low bandwidth, I was having problems completing the return process online. The representative was very helpful, and sent a replacement season 4 out to me. He also sent a prepaid label for me to return the defective season back, since I couldn't print one here. Imagine how surprised I was when I had the replacement within a week. This in a place that often takes 3 weeks for a letter or package to be delivered. I'm hard to please, and even I can't ask for better than this.