Amazon.com: Customer reviews: Philips Hue 552349 Smart Plug, 1 Pack, White

Top positive review

Works perfectly as a Zigbee range extender for Hue Smart Bridge

Reviewed in the United States on June 25, 2020

I'm puzzled Amazon is asking me to rate features "Brightness" and "Motion Detection" on this smart plug. This had me running back to the documentation to see if it had capabilities I didn't know about. No such luck. It's simply an error on Amazon's part.

Most of my smart lighting is Lutron Caseta, but I do have a handful of Hue light strips scattered about. The outdoor light strip was outside the range of our Hue Smart Bridge and was unresponsive to HomeKit, Alexa and the Hue app. A temporary solution was a table lamp with a Hue smart bulb placed in the dining room to act as a Zigbee network range extender, halfway between the Smart Bridge and the unresponsive light strip. That worked perfectly, but there was no useful place to keep the lamp. There has been speculation in the reviews that the Hue Smart Plug would act as a Zigbee range extender and I can confirm it does exactly that. The unwanted lamp has been retired and the outside lightstrip is now 100% reliable.

If you've got any hue bulbs in your home at the extreme edge of the Hue Smart Bridge's range, the Hue Smart Plug can be used as a range extender.

62 people found this helpful

Top critical review

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PMJTop Contributor: Photography

Unreliable with not much support

Reviewed in the United States on October 11, 2020

I have two Philips hue bridge/hubs (because one would not cover the whole house) and about 14 bulbs/switches and 3 dimmer switches. I use Homekit to operate the system as the Philips app requires you to switch hubs to use the lights on each hub/bridge and Amazon's Alexa only supports one hub/bridge.

I have purchased 4 of these Smart Plugs and 1 did not work. For the ones that work, it is simply enough to configure and setup, but for the one that does not work, it remains a mystery how to debug the device since there is no support. They say plug it and the light turns green, then go to the app and add it. But what happens when it turns green and then starts flashing red? I could find nothing on the Philips site and the a search of the internet revealed nothing. I have no idea what the flashing red light means. I have plugged it into sockets where there is a working Smart Plug and it still does not work. Wi FI signal is not an issue. Maybe some one here knows?

I have also noticed that these are very difficult to find and that prices on Amazon are higher than Philip's web site. Is there something we do not know causing a problem here. Bottom line is that I do not trust this plug. 25% failure, expensive (higher than msrp on Amazon) and little to no support.

Not recommended. Find another solution for those fittings that cannot take a Philips Hue lamp or find another smart home solution.

12 people found this helpful

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PMJTop Contributor: Photography

Unreliable with not much support

Reviewed in the United States on October 11, 2020

Size: 1 PackVerified Purchase

12 people found this helpful

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FunkHouse9

Doesn't Dim - Overpriced

Reviewed in the United States on September 13, 2021

Size: 1 PackVerified Purchase

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For what this item is, it's greatly overpriced. It is a straightforward on/off smart plug. In that regard, it works fine but other companies offer the same thing for much less money.

The issue is that it is only an on/off plug. When used on a lamp in a room linked together with other Hue bulbs and the Hue remote, the experience is noticeably different. I already have two lamps with Hue bulbs in the room and when you turn them on/off with the remote, they fade on/off together nicely. I got this plug because I have a 3-bulb standing light I am adding to that room and it made more sense to control the entire lamp instead of getting 3 smart bulbs. However, this plug does not provide the same experience. There is no fading on/off and there is no ability to dim the bulbs. It's all or nothing. For a smart plug/outlet, that makes sense. You wouldn't want to give half power to an electronic device like a radio, a coffee machine, etc. However, Hue is specifically branded to be a "smart lighting" line of products. Yes, there are non-dimmable lights on the market, but Hue should be consistent in their experience from one Hue product to the next so they compliment each other, or at least allow the ability to disable it if needed. Another major brand competitor sells a smart plug specifically for lighting that allow for dimming of lamps plugged into it and gives a nice smooth fade in/out, consistent with their switches and pretty much the same as the Hue bulbs do. When that brand's devices are paired together, all linked lighting devices (lamps, switched lighting fixtures) all transition smoothly together.

As a smart on/off plug itself, it works fine. Connected easily to the Hue app and worked with Google Home voice commands. It makes an audible relay click when you turn it on and off. That is consistent with other equivalent on/off plugs that I own, but added a bit more annoyance when in the same room with the nicely fading (and silent) Hue bulbs. In the attached video, you hear the clicking of the remote, but if you listen, you can hear the smart plug clicking in the background.

As for the Hue product line, I'm otherwise very satisfied. I have a mix of 4 different brands of smart switches/bulbs in my home which were driven by notably different needs in various locations (4-way no-neutral wiring, no-neutral switch without dimming, low priority spots that justified the cheapest option). I am using Hue specifically in a room where I have no switched lighting, so adding the Hue remote paired with the bulbs spread around the room worked out great for me. Controlling the various brands through a central app (i.e. Google Home) has made the differing brands seamless to manage.

Ultimately, I got 3 more Hue bulbs for the lamp instead and will be returning this plug. In the very long term it will be less cost efficient, but feels much more seemless.

3 people found this helpful

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Michael Champagne

Keeps turning on at 11pm in sync with another plug even after being removed from automations

Reviewed in the United States on April 25, 2022

Size: 1 PackVerified Purchase

For some reason my 2 dozen hue products worked perfectly fine until adding these plugs. I got them for the UV lamps I use for my birds, they activated fine, and trigger fine turning them on and off.

But for some reason, every night at 11pm, both of them turn on in sync waking my birds up, and therefore myself. I've updated the firmware, disabled auto updates, and deactivated the power failure mode to always off. It continues too happen even when removing them from all automations. My only final option is spending a day or two doing a hard reset and redoing all my automations and scenes, with no promise that will fix it.

After years of great experience, this has really upset me. I have a dozen automations and custom scenes in multiple rooms, it's not like the app is hard to use, something just isn't working the way it should.

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CaliGirlSF

My low review is not for the product itself

Reviewed in the United States on January 28, 2022

Size: 1 PackVerified Purchase

The item I received in the box was switched out! It was NOT a Philips Hue Smart Plug even tho the box said it was. Didn’t match the photo at all and had another brand name on it. I’m assuming it either got switched at the factory or perhaps someone pulled a fast one by placing a different plug in the box and then returned it. Either way, buyer beware: make sure the smart plug in the box matches the photo on the outside! I returned this item and purchased elsewhere.

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Amazonian

Devs abandoned the iOS widget

Reviewed in the United States on June 22, 2021

Size: 1 PackVerified Purchase

The devs for the iOS app abandoned their widget, which means you are forced to either open the app manually on your phone or manually make shortcuts in the iOS Shortcuts app (which are unreliable and slow). That's the problem with using a locked in system like Hue -- if the devs mess up the software, they can rapidly depreciate the value of the product. That's what happened here, and I'd recommend an IFTTT based bulb, so you won't get screwed like I did.

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L. Rice

Outlets but Hue says they are lights

Reviewed in the United States on April 15, 2021

Size: 1 PackVerified Purchase

Worked very well, the only drawback is that these are only recognized as light despite the fact that they are outlets. The documentation says they are designed to be used for lights but I am using them on cameras that I want to shut off when I arrive home. With Alexa they work well but sometimes when all lights are shut off the outlets will shut off with them.

One person found this helpful

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Dave

Mostly great

Reviewed in the United States on August 15, 2020

Size: 1 PackVerified Purchase

Let's get the bad out there first - it's a really bulky unit and makes a loud click when it turns on or off. If you don't mind that, it's a great way to add an additional light to your Hue setup. responds as quickly as any other hue light I have, and enabled an LED strip to join the party. It's intended for lights so while you can technically plug anything into it, you may be headed for early failure or a fire.

One person found this helpful

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Nate W.

Makes a ‘click’ when switched

Reviewed in the United States on October 26, 2020

Size: 1 PackVerified Purchase

I expected more.

The device is really simple and it integrates with the app well, but for $30/plug I find the ‘click’ that these make when you switch them on and off is tacky.

These would get 5 stars if they were built with solid-state relays and didn’t make that clicking sound.

2 people found this helpful

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j5th

Buyer Beware

Reviewed in the United States on August 1, 2020

Size: 1 PackVerified Purchase

The box says it should only be used in conjunction with a light bulb. It also has power limitations.

It appears in Hue as a light (not accessory). Why?! This makes no sense. Also, if you use it with a fan instead of a light, and it's in the same room as lights, it will also turn on the fan when you turn on the lights...

One person found this helpful

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Julian Claudino

False advertisement

Reviewed in the United States on March 21, 2020

Size: 1 PackVerified Purchase

Opened the brand new box to find a Wemo plug, not a Phillips hue plug, which is half the cost and not what was advertised. Product doesn’t even match the photos on the box it came in.

5 people found this helpful

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Philips Hue 552349 Smart Plug, 1 Pack, White

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