Leaving five stars because most people only look at the great reviews...so here is a more rounded review that should give everyone pause before they buy.
Let me start by saying that I love the cameras. Bought 4 here and 3 more directly from Reolink on their Ebay store. The cameras have great picture quality and if you follow the instructions for setup using the bar codes, it takes about 45 seconds to get them up and running.
And I am returning all of them. Further, I would strongly encourage all prospective buyers to strongly consider looking elsewhere for their security camera needs. Reolink is simply INEPT when it comes to backing up their products.
A couple of weeks ago I bought 4 of these cameras. At $150 a camera with the solar panel, they are not cheap. As instructed during the setup of one of them, I went to lift up the little 1/2 inch by 3/8 rubber flap that covers the on/off switch and secures it from rain. The flap is held to the camera with a paper clip thick protrusion that goes into the body of the camera. When I pulled at it, that extremely thin piece of rubber holding the flap to the camera, broke. I didn't pull it hard, and I do not have super human strength. It just sort of broke and although I can still place the flap into the camera, it needs to be repaired because if it ever falls off, the entire camera will be ruined.
I didn't think this was a big deal.
I was wrong.
I wrote to the company and explained the situation. I explained that the cover tore and I wanted to know how I could get a replacement cover. I would be happy to cover the costs. No problem. And I made it clear that I only needed the little cover because the camera otherwise worked fine. I just need the cover!
Their response was that they wanted me to send them a picture of the camera. Admittedly, I was irritated. So I wrote back that I was surprised that they wanted a picture of this because the camera worked....I just needed the small cover and that I could probably buy it on ebay for a few cents plus shipping. This thing seemed like a no-brainer to me.
They wrote back and said...oh, now that we understand that the camera works they will refer it to their techs.
Great.
Next day (and keep in mind that their turnaround is always a day later) I get an email asking me to send them a copy of the invoice. No problem. I did that within a minute.
Next day..we enter the Twilight Zone. Instead of simply writing back to me with something saying that they are shipping out the new cover, I get an email asking me to send them the link of the Ebay listing for the cover I found so that they can tell me if it will fit the camera. HUH? So they have gone from taking responsibility for making a cheaply connected cover to helping me ensure that a third party solution (that did not exist) would fit their camera? This was sort of nutso.
I wrote back and said simply that I did not find a cover on ebay.
This morning - another 24 hours later - comes the latest response...they want to give me a 5 dollar refund.
Now you would expect that a company selling a 150 dollar camera with a rubber cover for the on/off switch would grasp that the cover that they designed for their own camera to protect the switch from rain/snow/etc had an actual purpose for existing...but these folks instead want to refund me five bucks to accomplish what exactly? Am I supposed to tape the five dollar bill over the switch to protect it? I just need a new tiny cover!
So I am now a week into this silliness and I have had enough. These cameras are not cheap. So before you buy from these folks, think very seriously about the warranty and support that they give and ask yourself if you should be going for products made by Google or Netgear because there is no doubt that a similar situation with their products would have resulted in a replacement part coming in roughly 2 days.
Reolink makes great cameras. But they simply have no ability to back up their products with support that should make people comfortable. I have lost confidence in this company.
All of my cameras...a thousand dollars of cameras...are going back because they can't figure out how to send out a tiny rubber cover that cost them a few cents.
Pathetic.
Add to your order
- NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
- COVERAGE: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one.
- EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
- EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
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We found 6 bundles with this item:
Security Camera Wireless Outdoor, Solar Powered WiFi System, Pan Tilt, 2K Night Vision, 2-Way Talk, Works with Alexa/ Google Assistant/ Cloud for Video Surveillance, REOLINK Argus PT w/ Solar Panel
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Wireless Pan Tilt Camera System Argus PT w/ Solar Panel Bundle with 3G/4G LTE Cellular Security Camera Reolink Go w/ Solar Panel$349.99 $449.98This bundle contains 2 items -
Reolink Pan Tilt Battery Powered Argus PT Camera w/ Solar Panel Bundle with Reolink Argus 2E + Solar Panel$226.99This bundle contains 2 items -
Reolink Solar Powered Security Camera Argus PT w/ Solar Panel Bundle with Dual-Lens Wide Angle Smart Spotlight Camera Duo w/ Solar Panel$329.99This bundle contains 2 items -
Security Camera Wireless Outdoor, Solar-Powered Wire-Free Pan Tilt Camera, Argus Eco+SP with Argus PT+SP Bundle$224.98This bundle contains 2 items
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Product Description
-
See What Really Matters
Reduce false alerts by detecting person/vehicle movements within the customized motion zone.
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Faster Playback
Receive instant push notifications / email alerts and see crisp videos with person/vehicle filters.
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Warn off the Intruder
Once the camera detects suspicious motion, the custom siren will be activated in no time.
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Set Your Own Plan
Customize PIR sensitivity and schedule time for less false alarms and longer battery usage.
1 Person/Vehicle Detection 2 Smart Playback 3 Customize Siren 4 PIR Schedule
Encrypted Storage, No Subscription Fee
Local Storage Up to 128GB
Local storage is available, and up to 128GB Micro SD card is supported (but not included). FAT32 format with Class 10 read/write speed is required.
Reolink Cloud Service
Encrypted Cloud service ensures your motion-triggered recordings are stored safely.
Live View For Up To 8 Users
Up to 8 users can access the security system simultaneously. Sharing live view with neighbors, friends or family members via the FREE Reolink APP.
Works with Smart Home Devices
Ask your smart device to show you the camera's live feed simply via voice command. Actions speak louder than words? Words are enough.
See the Day in a Minute
Time-lapse function allows you to see the whole construction process or capture beautiful views from sunrise to sundown in just a few minutes.
Designed for Outdoor Use
Designed to be IP64 waterproof. Works in temperatures ranging from 14℉ to 131℉. Gets non-stop power from Reolink Solar Panel.
Reolink Wireless Security Camera for Outdoor
 Reolink Argus PT+SP |  Reolink Argus PT-B+SP |  Reolink DUO+SP |  Reolink Argus 3 Pro+SP |  Reolink Argus 3+SP |  Reolink DUO 4G+SP |  Reolink GO PT Plus+SP | |
|
Network
| 2.4GHz WIFI | 2.4/5GHz WIFI | 2.4/5GHz WIFI | 2.4/5GHz WIFI | 2.4GHz WIFI | 3G/4G LTE | 3G/4G LTE |
|
Viewing Angle
| Pan 355° Tilt 140° | Pan 355° Tilt 140° | 150° | 122° | 120° | 150° | Pan 355° Tilt 140° |
|
Night Vision
| 33ft Night Vision | 33ft Night Vision | Spotlight Color Night Vision | Spotlight Color Night Vision | Spotlight Color Night Vision | Spotlight Color Night Vision | 33ft Night Vision |
|
Motion Detection
| Smart Detection | Smart Detection | Smart Detection | Smart Detection | Smart Detection | Smart Detection | Smart Detection |
|
Local Storage
| Local SD Card (Up to 128GB) | Local SD Card (Up to 128GB) | Local SD Card (Up to 128GB) | Local SD Card (Up to 128GB) | Local SD Card (Up to 128GB) | Local SD Card (Up to 128GB) | Local SD Card (Up to 128GB) |
|
Cloud Storage
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
|
Two-Way Talk
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
|
Remote Viewing
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
|
Waterproof
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
Customer reviews
I like everything about the camera Except the following:1. Unable to get cell phone to accept email address so alerts can be emailed.2. Unable to get the feed to go on my laptop, won't recognize.3. The help page on the internet is extremely slow, I'm talking days to get any help.4. Its been over a week, closer to two weeks - no help, fixes or solutions. I'm on my own, will not work as promised. I doubt I will ever get this resolved..
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Top reviews from the United States
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Reviewed in the United States on September 22, 2020
Reviewed in the United States on January 26, 2020
I like everything about the camera Except the following:
1. Unable to get cell phone to accept email address so alerts can be emailed.
2. Unable to get the feed to go on my laptop, won't recognize.
3. The help page on the internet is extremely slow, I'm talking days to get any help.
4. Its been over a week, closer to two weeks - no help, fixes or solutions. I'm on my own, will not work as promised. I doubt I will ever get this resolved.
.
1. Unable to get cell phone to accept email address so alerts can be emailed.
2. Unable to get the feed to go on my laptop, won't recognize.
3. The help page on the internet is extremely slow, I'm talking days to get any help.
4. Its been over a week, closer to two weeks - no help, fixes or solutions. I'm on my own, will not work as promised. I doubt I will ever get this resolved.
.
Images in this review
Reviewed in the United States on July 11, 2020
I am VERY pleased with how the camera is performing so far, so the 4.2 out of 5 rating seems well deserved. I admit I had some reservations when I read some of the reviews that were negative, in my opinion some may have been because of an individually defective product and some may have been due to lack of detailed enough directions.
When I was first trying to connect the camera to our WIFI it wouldn't connect, then I realized I forgot to type in our WIFI password, DUH ! After I added the password it connected immediately. The camera is roughly about 85 feet from our WIFI router and goes thru 2 walls and still has kept connected very well.
Also, we have Amazon Alexa and at first could not get Alexa to recognize the camera, so I did an online search for help and found a page on the Reolink support site with the steps needed to connect to Alexa, after reading that page I saw there was a step I didn't know about, once I followed those steps Alexa connected very well ! We can view the live camera feed from our smartphone app, from our "Echo Shows" via voice command, and even on our tv screens with Amazon Firestick (we have other brands of security cameras we view thru the Firestick also) so I can use a voice command and see different cameras on the screens including the Reolink camera, and I did not have to download anything to the Firestick, simply enable Alexa according to the directions on the help page I mentioned.
I already had security cameras looking from our home outward, I wanted a wireless solar PTZ camera I could mount away from the house that I could turn to look at the house as well as turn to view other areas of our property not covered by the cameras we already had.
So I mounted the camera on a thick (schedule 40) PVC pipe and mounted the solar panel on the very top of the pole, I used 3 hose clamps to fasten the PVC pipe to a 4 foot metal fence post I hammered into the ground, so far it seems to working very well. I will upload a picture of it.
I do a lot of research before buying tech stuff, and it would be difficult to find ANY product that is perfect or that you might wish had more or better features, but for the features you get with this camera (including solar powered, PTZ capability, Alexa connectivity) I really can't complain for the price paid.
Note: Remember this is not a commercial grade professional system, but commercial grade features likely cost much higher commercial grade prices, so again, for the price paid I really can't complain, I feel this camera does really pretty good for it's price level !
The best camera we've bought so far and we have several different brands !
Reviewed in the United States on July 11, 2020
This is Karen's husband writing this review as I am the "tech guy" in our home.Reviewed in the United States on July 11, 2020
I am VERY pleased with how the camera is performing so far, so the 4.2 out of 5 rating seems well deserved. I admit I had some reservations when I read some of the reviews that were negative, in my opinion some may have been because of an individually defective product and some may have been due to lack of detailed enough directions.
When I was first trying to connect the camera to our WIFI it wouldn't connect, then I realized I forgot to type in our WIFI password, DUH ! After I added the password it connected immediately. The camera is roughly about 85 feet from our WIFI router and goes thru 2 walls and still has kept connected very well.
Also, we have Amazon Alexa and at first could not get Alexa to recognize the camera, so I did an online search for help and found a page on the Reolink support site with the steps needed to connect to Alexa, after reading that page I saw there was a step I didn't know about, once I followed those steps Alexa connected very well ! We can view the live camera feed from our smartphone app, from our "Echo Shows" via voice command, and even on our tv screens with Amazon Firestick (we have other brands of security cameras we view thru the Firestick also) so I can use a voice command and see different cameras on the screens including the Reolink camera, and I did not have to download anything to the Firestick, simply enable Alexa according to the directions on the help page I mentioned.
I already had security cameras looking from our home outward, I wanted a wireless solar PTZ camera I could mount away from the house that I could turn to look at the house as well as turn to view other areas of our property not covered by the cameras we already had.
So I mounted the camera on a thick (schedule 40) PVC pipe and mounted the solar panel on the very top of the pole, I used 3 hose clamps to fasten the PVC pipe to a 4 foot metal fence post I hammered into the ground, so far it seems to working very well. I will upload a picture of it.
I do a lot of research before buying tech stuff, and it would be difficult to find ANY product that is perfect or that you might wish had more or better features, but for the features you get with this camera (including solar powered, PTZ capability, Alexa connectivity) I really can't complain for the price paid.
Note: Remember this is not a commercial grade professional system, but commercial grade features likely cost much higher commercial grade prices, so again, for the price paid I really can't complain, I feel this camera does really pretty good for it's price level !
Images in this review
Reviewed in the United States on February 26, 2020
My camera just showed up today. Ive been messing with it all day. I hooked up the solar panel and even on a cloudy day in the shade, it still charged a bit. Picture quality is clean 1080. Functionality is very responsive. Night vision is strong and clear. I can also listen with the built in mic and even that is crystal clear. I am very happy with this camera so far. Battery life seems to be pretty great. Its battery only loses about 10% over night and stays at 100% every day it. Very impressive and easy to install. I think i will add more in the future. Motion detection works great. Was a bit sensitive at first, but after tinkering with the settings in the app, i got it to ignore traffic and sense people. Highly recommended.
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