I recently purchased this TV through Amazon. Upon opening the package, it was evident that the device was defective. Multiple pixels were messed up in one of the corners. The package is undamaged and appears to have been shipped carefully. Even with the visible defect, Samsung support will not take accountability for the issue and will not replace the TV, which is under warranty. I cannot emphasize enough how displeased I am with Samsung's service. I strongly recommend avoiding the company at all cost because they do not stand by their products. Their customer service is extremely poor and, if you ever receive a defective product like I did, they made it explicitly clear to me that they do not care and will not take any action to rectify the situation. I expected so much more from Samsung and am extremely disappointed.
Update: While Samsung's customer service was useless, rude, and awful, Amazon's customer service immediately stepped in to address the situation. Even though the warranty on the device was directly through Samsung, Amazon still exchanged it after the return period ended. I am very thankful to Amazon for resolving this mess and demonstrating excellent customer service.
| Brand Name | SAMSUNG |
|---|---|
| Item Weight | 46.1 pounds |
| Product Dimensions | 11.1 x 57.1 x 34.4 inches |
| Country of Origin | Mexico |
| Item model number | UN65AU8000FXZA |
| Batteries | 3 AAA batteries required. (included) |
| Color Name | Black |
| Special Features | Dynamic Crystal Color; Crystal Processor 4K; Smart TV with Multiple Voice Assistants; HDR |
| Speaker Type | Built-In |
