I recently returned this "Renewed" Samsung Galaxy Watch Active because it was defective; it would not count Floors correctly (or at all). So I immediately sent the watch to Samsung's repair facility. They said they ran their tests and could not find a problem and returned the watch to me. I tried it again and it still did not count Floors. So I then called the Samsung technical support office (855-795-0509) and talked to a technician who walked me through some diagnostic steps and finally told me I must have a "lemon" and should return the watch. Which I did. I was not given the option of a replacement, only a refund. So I took the refund and sent the watch back using the supplied return label. I was expecting a full refund per the "Amazon Renewed Guarantee Coverage" which states: "If you are unsatisfied with your purchase, return the product within 90 days of receipt of your original purchase (or within 1 year of receipt of a Renewed Premium iPhone) for a full refund or a replacement.". So I was expecting a full refund but instead $10.50 was deducted for shipping charges (to and from) and $18.34 deducted for a 20% restocking fee. This seems wrong and in conflict with the "Amazon Renewed Guarantee Coverage" I referenced above. So I'm unhappy about that.
On the other hand, except for the floors not counting correctly, the watch was pretty cool. It counted steps, it reminded me to get up and going when it detected I was sitting around too much and it kept pretty good track of my heart rate. If it had only counted Floors correctly (like my old, cheap fitbit) I would have kept it and be using it now.
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- NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
- EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. We will send you an Amazon e-gift card for the purchase price of your covered product. In some cases, we will replace or repair it
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This product is also available in New condition for $99.01 more than the current Renewed price.
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|---|---|---|---|---|---|---|
| Customer Rating | (1036) | (135) | (566) | (202) | (1811) | (257) |
| Price | $99.99 | $114.97 | $115.00 | $94.99 | $244.95 | $109.00 |
| Sold By | HighlandRe | Networkstore | Market Champ | Chubbiestech | sfelectronics | thegadgetdeals |
| Color | Black | Aqua Black | Black | Aqua Black | Aqua Black | Black |
Customer Questions & Answers
What is Amazon Renewed?
Amazon Renewed is your trusted destination for a huge selection of smartphones, computers, video games and even more products that are fully functional and are backed by the Amazon Renewed Guarantee.
High-Quality Product
Professionally inspected, tested and cleaned to look and work as expected.
Guaranteed by Amazon
Quick support for claims and troubleshooting.
Eligible for replacement or refund within 90 days of receipt if you are not satisfied.
Eligible for replacement or refund within 90 days of receipt if you are not satisfied.
Better for the Planet
Your Amazon Renewed purchase extends the lifetime of this product and reduces electronic waste
What's Included?
Your Device
SIM Removal Tool
Charger
Charging Cable
No Headphones
No SIM card
SIM Removal Tool
Charger
Charging Cable
No Headphones
No SIM card
What should I expect to receive with my Amazon Renewed purchase and in what condition?
All Amazon Renewed purchases will come with accessories that may not be original, but will be compatible and fully functional. A charger and charging cable will be included. No headphones or SIM card will be present. Check for carrier compatibility prior to purchase. Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box. Amazon Renewed products will be clean and will have minimal to no signs of wear or visible cosmetic imperfections when held at an arm’s length. The products will have batteries which exceed 80% capacity relative to new and will function like new. Product will be restored to its original factory settings.
What if I’m not completely satisfied with my Amazon Renewed purchase?
We can also help you troubleshoot technical problems and assist with returns. From ‘Your Orders’, click on ‘Get Product Support’ or click on chat/phone for Amazon Customer Service at https://www.amazon.com/gp/help/customer/contact-us/. Learn more about the Amazon Renewed Guarantee
Shop for smartphones, computers, laptops, tablets, home and kitchen appliances, game consoles, office products, and more. Visit Amazon Renewed
Customer reviews
battery life on my watch is awful! it also came scratched (not as big a deal as the battery tho). Overall its a lack luster watch with poor battery life and it seems like there is a bunch of loopholes to not give you money back. The app for the watch is great, but its not very useful if the battery doesn't last at all. I use it basically to count steps (no spotify or texting) for the past two days and it doesn't even last the day. bought with amazon prime and wanted to return it. you have to PAY for shipping it back (despite the prime) and they say the following down below. Im very unsatisfied with my purchase and feel unsure that my return will actually be honored. 1/10 would not buy this used, maybe battery life is better in a new watchWe will NOT BE LIABLE if your item gets damaged during transit.If your item gets damaged during transit or we receive it back without the accessories or the box, we reserve the right to charge you up to 50% OF THE ITEM VALUE as a restocking fee.If you return an item that is not defective we reserve the right to charge you a 20% restocking fee.We reserve the right to REJECT your return or charge you up to a 50% fee if you fail to remove your account from the returned device.
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Top reviews from the United States
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Reviewed in the United States on June 28, 2020
Color: BlackVerified Purchase
battery life on my watch is awful! it also came scratched (not as big a deal as the battery tho). Overall its a lack luster watch with poor battery life and it seems like there is a bunch of loopholes to not give you money back. The app for the watch is great, but its not very useful if the battery doesn't last at all. I use it basically to count steps (no spotify or texting) for the past two days and it doesn't even last the day. bought with amazon prime and wanted to return it. you have to PAY for shipping it back (despite the prime) and they say the following down below. Im very unsatisfied with my purchase and feel unsure that my return will actually be honored. 1/10 would not buy this used, maybe battery life is better in a new watch
We will NOT BE LIABLE if your item gets damaged during transit.
If your item gets damaged during transit or we receive it back without the accessories or the box, we reserve the right to charge you up to 50% OF THE ITEM VALUE as a restocking fee.
If you return an item that is not defective we reserve the right to charge you a 20% restocking fee.
We reserve the right to REJECT your return or charge you up to a 50% fee if you fail to remove your account from the returned device.
We will NOT BE LIABLE if your item gets damaged during transit.
If your item gets damaged during transit or we receive it back without the accessories or the box, we reserve the right to charge you up to 50% OF THE ITEM VALUE as a restocking fee.
If you return an item that is not defective we reserve the right to charge you a 20% restocking fee.
We reserve the right to REJECT your return or charge you up to a 50% fee if you fail to remove your account from the returned device.
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Reviewed in the United States on October 26, 2019
Color: BlackVerified Purchase
I've had this watch for about a month now and am enjoying it so far. Finally upgraded from the first Moto 360 that I had for 4 years, and so far I'm liking the switch. If you don't track exercise everyday, the battery life is pretty good! I usually use around 40% in a 24 hour period if I'm only tracking steps, getting notifications, and tracking sleep with the always on display on during work.
Plus it's really easy to customize. Lots of free and paid watchfaces in the Galaxy apps store and plenty of watchbands and bezel covers you can buy to switch up the look.
Plus it's really easy to customize. Lots of free and paid watchfaces in the Galaxy apps store and plenty of watchbands and bezel covers you can buy to switch up the look.
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