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 | Oxbow Animal Health Orchard Grass Hay - All Natural Grass Hay for Chinchillas, Rabbits, Guinea Pigs, Hamsters & Gerbils Bulk Size | Small Pet Select-Sampler Box, 2ND Cutting, 3RD Cutting Timothy Hay, Oat Hay, & Orchard Hay | Grandpa's Best Orchard Grass Bale | Small Pet Select 1st Cutting Timothy hay pet Food | |
|---|---|---|---|---|---|
| Customer Rating | (1497) | (408) | (315) | (1412) | (1635) |
| Price | $52.98 | $47.17 | $42.99 | $22.99 | $52.99 |
| Shipping | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping on orders over $25.00 shipped by Amazon or get Fast, Free Shipping with Amazon Prime | FREE Shipping. Details |
| Sold By | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com |
| Color | green | — | — | — | green |
| Size | 20 Pound (Pack of 1) | 25 Pound (Pack of 1) | 8 Pound (Pack of 1) | 10 lb | 20 Pound (Pack of 1) |
Customer Questions & Answers
Customer reviews
1. This orchard grass didn't arrive in the type of box shown in the picture, it was just in a regular cardboard box with their logo and hand cut outs. The hay was poking out of the handles because it wasn't in a bag or anything at all to keep it fresh. I'm kind of concerned about giving hay to my guinea pigs that could have been touched by anyone and has been directly exposed to who knows what in the warehouse it sat in for who knows how long. At least putting it in a bag seems like it would be better than nothing.2. The hay doesn't look awful, but it's definitely not as fresh as the 10lb box I ordered last time (which arrived well packaged like the image shown). I switched from Timothy hay because my guineas are super picky and I couldn't find a consistently decent brand of Timothy hay and was wasting money on stuff they wouldn't eat. I thought orchard grass would be better as I've never seen a bad batch of it.I'm going back to the last brand of orchard grass I bought because my guineas aren't going to eat this. I tried giving them some from the bottom of the box and they'll lay on it, but aren't eating it. I'm not sure how in the world I'm going to return a 20lb box of hay, but I'm going to try. If I'm not able to return it, I guess this will be money wasted and a lesson learned.
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Top reviews from the United States
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Reviewed in the United States on June 21, 2018
Size: 10 Pound (Pack of 1)Color: greenVerified Purchase
Reviewed in the United States on September 23, 2020
Size: 20 Pound (Pack of 1)Color: greenVerified Purchase
1. This orchard grass didn't arrive in the type of box shown in the picture, it was just in a regular cardboard box with their logo and hand cut outs. The hay was poking out of the handles because it wasn't in a bag or anything at all to keep it fresh. I'm kind of concerned about giving hay to my guinea pigs that could have been touched by anyone and has been directly exposed to who knows what in the warehouse it sat in for who knows how long. At least putting it in a bag seems like it would be better than nothing.
2. The hay doesn't look awful, but it's definitely not as fresh as the 10lb box I ordered last time (which arrived well packaged like the image shown). I switched from Timothy hay because my guineas are super picky and I couldn't find a consistently decent brand of Timothy hay and was wasting money on stuff they wouldn't eat. I thought orchard grass would be better as I've never seen a bad batch of it.
I'm going back to the last brand of orchard grass I bought because my guineas aren't going to eat this. I tried giving them some from the bottom of the box and they'll lay on it, but aren't eating it. I'm not sure how in the world I'm going to return a 20lb box of hay, but I'm going to try. If I'm not able to return it, I guess this will be money wasted and a lesson learned.
2. The hay doesn't look awful, but it's definitely not as fresh as the 10lb box I ordered last time (which arrived well packaged like the image shown). I switched from Timothy hay because my guineas are super picky and I couldn't find a consistently decent brand of Timothy hay and was wasting money on stuff they wouldn't eat. I thought orchard grass would be better as I've never seen a bad batch of it.
I'm going back to the last brand of orchard grass I bought because my guineas aren't going to eat this. I tried giving them some from the bottom of the box and they'll lay on it, but aren't eating it. I'm not sure how in the world I'm going to return a 20lb box of hay, but I'm going to try. If I'm not able to return it, I guess this will be money wasted and a lesson learned.
Images in this review
Reviewed in the United States on June 18, 2020
Customer service response "Thank you for being our customer and sharing your concern along with a photo; we appreciate it. As small pet parents ourselves, we understand your concern for your little one which is why we always recommend checking everything you feed them, just like you would for yourself. While it is a rare occurrence, hay is bound so tightly during the harvest baling process that the twine can snap resulting in the twine getting baled in with the hay. We don't always see what's inside the layers.
It will not hurt your pet to pull it out, nor is it at risk of contaminating the hay. Baling twine is purposely a bright blue so it can be easily seen when feeding pets/livestock making it easier to pick out.
As a friendly disclaimer, we advise our customers, to open and inspect all packages even if you don't need them right away. This helps ensure all issues (i.e., missing items, delivery issues, product concerns) are reported within 14 days of placing your order. Here's the full Small Pet Select return policy."
The satisfaction guarantee of product is only for 14 days from delivery. So although I normally highly recommend this hay in my guinea pig support groups and encourage that they have a satisfaction guarantee I'll have to be sure to tell them they must sift through a 50 pound box of hay to find and report any problems if you expect the company to stand behind their product!
Size: 50 Pound (Pack of 1)Color: greenVerified Purchase
Blue Twine found in Hay not replaced after 14 days guarantee
Reviewed in the United States on June 18, 2020
I found blue twine in my hay. I reported to customer service and was told the satisfaction guarantee is only for 2 weeks.Reviewed in the United States on June 18, 2020
Customer service response "Thank you for being our customer and sharing your concern along with a photo; we appreciate it. As small pet parents ourselves, we understand your concern for your little one which is why we always recommend checking everything you feed them, just like you would for yourself. While it is a rare occurrence, hay is bound so tightly during the harvest baling process that the twine can snap resulting in the twine getting baled in with the hay. We don't always see what's inside the layers.
It will not hurt your pet to pull it out, nor is it at risk of contaminating the hay. Baling twine is purposely a bright blue so it can be easily seen when feeding pets/livestock making it easier to pick out.
As a friendly disclaimer, we advise our customers, to open and inspect all packages even if you don't need them right away. This helps ensure all issues (i.e., missing items, delivery issues, product concerns) are reported within 14 days of placing your order. Here's the full Small Pet Select return policy."
The satisfaction guarantee of product is only for 14 days from delivery. So although I normally highly recommend this hay in my guinea pig support groups and encourage that they have a satisfaction guarantee I'll have to be sure to tell them they must sift through a 50 pound box of hay to find and report any problems if you expect the company to stand behind their product!
Images in this review
Reviewed in the United States on September 28, 2020
Size: 10 Pound (Pack of 1)Color: greenVerified Purchase
I’ve been buying a box once a month for over 3 years and my most recent box had an ENTIRE DISMEMBERED LEG of a dead animal in it - bones, fur, hoof and all. I was completely horrified and threw it out immediately. Reached out to Small Pet Select directly and they said they couldn’t help me since the order was made through Amazon but they didn’t even acknowledge the fact that I was sent an entire LEG in my package. I’ve been buying this hay for years so I’ve seen the typical issues - weeds, brown leaves, etc. but this is the first time I’ve experienced something so disgusting. I’m very disappointed by how it was handled by their team.
Images in this review
Reviewed in the United States on December 22, 2016
Size: 10 Pound (Pack of 1)Color: greenVerified Purchase
Top reviews from other countries
Joy
Orchard grass hay is a miss with my bunny
Reviewed in the United Kingdom on April 1, 2020Size: 2 Pound (Pack of 1)Color: greenVerified Purchase
Angela Smith
Fresh, fragrantly rich scent that keeps drawing me to it... & my rabbit likes it too!
Reviewed in the United Kingdom on November 1, 2019Size: 12 ozColor: greenVerified Purchase
Sam Walker
Dissatisfied, I wouldnt buy it again unfortunately
Reviewed in the United Kingdom on January 22, 2021Size: 12 ozColor: greenVerified Purchase
Amazon Customer
Great quality
Reviewed in the United Kingdom on October 31, 2019Size: 12 ozColor: greenVerified Purchase
BlessedFluffaduff
Green and fresh
Reviewed in the United Kingdom on May 14, 2021Size: 20 Pound (Pack of 1)Color: greenVerified Purchase
