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Showing 1-10 of 132 questions
  • 4
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    votes
Answer:
Hi Laura,
We guarantee the freshness of our coconut oil! Coconut oil has a superior shelf-life stability due to its fatty acid composition and overall nutrient profile.
When coconut oil melts and then solidifies, there can be spots of crystallization due to the nature of saturated fatty acids, which can often be mis… see more
Hi Laura,
We guarantee the freshness of our coconut oil! Coconut oil has a superior shelf-life stability due to its fatty acid composition and overall nutrient profile.
When coconut oil melts and then solidifies, there can be spots of crystallization due to the nature of saturated fatty acids, which can often be mistaken for dark patches or mold spores. Rest assured, this is a completely normal physical change of the internal structure of coconut oil. This crystallization has been third-party tested, indicating it is, in fact, the result of crystallization and not bacterial growth.
We also offer a 90-day Satisfaction Guarantee on all our products! Feel free to message me directly at vivian@vivalabs.com if you have any questions or concerns. You can also give us a call at 1-800-921-8482 (VIVA); We're open Monday to Friday from 9 am to 5 pm (EST).
Sincerely,
Vivian
Viva Labs Customer Care see less
Hi Laura,
We guarantee the freshness of our coconut oil! Coconut oil has a superior shelf-life stability due to its fatty acid composition and overall nutrient profile.
When coconut oil melts and then solidifies, there can be spots of crystallization due to the nature of saturated fatty acids, which can often be mistaken for dark patches or mold spores. Rest assured, this is a completely normal physical change of the internal structure of coconut oil. This crystallization has been third-party tested, indicating it is, in fact, the result of crystallization and not bacterial growth.
We also offer a 90-day Satisfaction Guarantee on all our products! Feel free to message me directly at vivian@vivalabs.com if you have any questions or concerns. You can also give us a call at 1-800-921-8482 (VIVA); We're open Monday to Friday from 9 am to 5 pm (EST).
Sincerely,
Vivian
Viva Labs Customer Care

Viva Naturals Customer Care
· September 10, 2015
  • 4
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    votes
Answer:
Hi Jadders,
Our MCTs equate to 8,952mg over a total of 14g of fat, which represents approximately 64% MCT concentration. Hope this helps answer your question, and if you have any other questions you can reach us by responding to this comment thread or by email at amazon@vivalabs.com.
Besa… see more
Hi Jadders,
Our MCTs equate to 8,952mg over a total of 14g of fat, which represents approximately 64% MCT concentration. Hope this helps answer your question, and if you have any other questions you can reach us by responding to this comment thread or by email at amazon@vivalabs.com.
Besa
Registered Nutritionist
Viva Labs see less
Hi Jadders,
Our MCTs equate to 8,952mg over a total of 14g of fat, which represents approximately 64% MCT concentration. Hope this helps answer your question, and if you have any other questions you can reach us by responding to this comment thread or by email at amazon@vivalabs.com.
Besa
Registered Nutritionist
Viva Labs

  • 3
    vote

    votes
Answer:
Hi Jon Doe,
Our coconut oil is pressed from freshly picked coconuts through a dry milling processing. Wet milled coconut oil is a process used in centrifuge oils and ours is cold-pressed, helping to retain the truest coconut flavor and aroma. We use the whole fresh kernel in order to extract our oil and have a no copr… see more
Hi Jon Doe,
Our coconut oil is pressed from freshly picked coconuts through a dry milling processing. Wet milled coconut oil is a process used in centrifuge oils and ours is cold-pressed, helping to retain the truest coconut flavor and aroma. We use the whole fresh kernel in order to extract our oil and have a no copra guarantee. Our coconuts are dried at low temperatures, unlike copra which is dried using extreme heat, oftentimes with fire to speed up the process. I apologize, but specific temperatures cannot be provided as they are considered to be proprietary information. ope this helps answer your question, and if you have any other questions you can reach us by responding to this comment thread or by email at amazon@vivalabs.com.
Besa
Registered Nutritionist
Viva Labs see less
Hi Jon Doe,
Our coconut oil is pressed from freshly picked coconuts through a dry milling processing. Wet milled coconut oil is a process used in centrifuge oils and ours is cold-pressed, helping to retain the truest coconut flavor and aroma. We use the whole fresh kernel in order to extract our oil and have a no copra guarantee. Our coconuts are dried at low temperatures, unlike copra which is dried using extreme heat, oftentimes with fire to speed up the process. I apologize, but specific temperatures cannot be provided as they are considered to be proprietary information. ope this helps answer your question, and if you have any other questions you can reach us by responding to this comment thread or by email at amazon@vivalabs.com.
Besa
Registered Nutritionist
Viva Labs

Viva Labs Customer Care
· December 11, 2014
  • 1
    vote

    votes
Answer:
Hello,
Cold process (CP) requires all-natural, unrefined coconut oil for optimal results. Our coconut oil is organic and free of any added ingredients, which makes it perfectly suitable for soap making. Our coconut oil lends a soft texture and distinct coconut aroma that will leave your skin feeling soft and luxurious… see more
Hello,
Cold process (CP) requires all-natural, unrefined coconut oil for optimal results. Our coconut oil is organic and free of any added ingredients, which makes it perfectly suitable for soap making. Our coconut oil lends a soft texture and distinct coconut aroma that will leave your skin feeling soft and luxurious.
I hope that this information has been helpful, if you have any additional questions or concerns, please feel free to message me at vivian@vivalabs.com and I would be happy to assist you.
Sincerely,
Vivian
Viva Labs Customer Care see less
Hello,
Cold process (CP) requires all-natural, unrefined coconut oil for optimal results. Our coconut oil is organic and free of any added ingredients, which makes it perfectly suitable for soap making. Our coconut oil lends a soft texture and distinct coconut aroma that will leave your skin feeling soft and luxurious.
I hope that this information has been helpful, if you have any additional questions or concerns, please feel free to message me at vivian@vivalabs.com and I would be happy to assist you.
Sincerely,
Vivian
Viva Labs Customer Care

Viva Naturals Customer Care
· January 11, 2016
  • 0
    vote

    votes
Answer:
Hi C.S,
Currently our 32 oz. and 54 oz. coconut oil jars are out of stock, which is why prices may not be listed accurately. We do expect them to be back in shortly and once they become available for purchase, Amazon will adjust the pricing accordingly. We appreciate your patience and if you're still interested, our 1… see more
Hi C.S,
Currently our 32 oz. and 54 oz. coconut oil jars are out of stock, which is why prices may not be listed accurately. We do expect them to be back in shortly and once they become available for purchase, Amazon will adjust the pricing accordingly. We appreciate your patience and if you're still interested, our 16 oz. jars are still in stock and available for sale. Hope this helps answer your question, and if you have any other questions you can reach us by responding to this comment thread or by email at amazon@vivalabs.com.
Besa Berberi
Registered Nutritionist
Viva Labs see less
Hi C.S,
Currently our 32 oz. and 54 oz. coconut oil jars are out of stock, which is why prices may not be listed accurately. We do expect them to be back in shortly and once they become available for purchase, Amazon will adjust the pricing accordingly. We appreciate your patience and if you're still interested, our 16 oz. jars are still in stock and available for sale. Hope this helps answer your question, and if you have any other questions you can reach us by responding to this comment thread or by email at amazon@vivalabs.com.
Besa Berberi
Registered Nutritionist
Viva Labs

  • 0
    vote

    votes
Answer:
Two Years; I got this product on July 2015 and the expire date on the box says - June 2017. I hope this info is helpful. :)
~Gigi~
· August 26, 2015
  • 0
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    votes
Answer:
Hello,
The color of our coconut oil varies depending on which state it is in. In its fully solidified state, the oil will take on a white appearance, and will become translucent as it transitions to a liquid. The jar of our coconut oil 32 oz size is an opaque white.
I hope that this information has been helpful. If y… see more
Hello,
The color of our coconut oil varies depending on which state it is in. In its fully solidified state, the oil will take on a white appearance, and will become translucent as it transitions to a liquid. The jar of our coconut oil 32 oz size is an opaque white.
I hope that this information has been helpful. If you have any additional questions or concerns, please feel free to message me at vivian@vivalabs.com and I would be happy to assist you.
Sincerely,
Vivian
Viva Labs Customer Care see less
Hello,
The color of our coconut oil varies depending on which state it is in. In its fully solidified state, the oil will take on a white appearance, and will become translucent as it transitions to a liquid. The jar of our coconut oil 32 oz size is an opaque white.
I hope that this information has been helpful. If you have any additional questions or concerns, please feel free to message me at vivian@vivalabs.com and I would be happy to assist you.
Sincerely,
Vivian
Viva Labs Customer Care

Viva Naturals Customer Care
· February 17, 2016
  • 0
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    votes
Answer:
no
Rebecca Lorenzana
· November 12, 2020
  • 0
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    votes
Answer:
Hi bageldude,
Our 16 oz. and 54 oz. coconut oil jars are packaged in PET plastic containers and our 32 oz. coconut oil jar is packaged in HDPE plastic. Both materials are made of recyclable material and are BPA-free. Hope this helps answer your question, and if you have any other questions you can reach us by respondi… see more
Hi bageldude,
Our 16 oz. and 54 oz. coconut oil jars are packaged in PET plastic containers and our 32 oz. coconut oil jar is packaged in HDPE plastic. Both materials are made of recyclable material and are BPA-free. Hope this helps answer your question, and if you have any other questions you can reach us by responding to this comment thread or by email at amazon@vivalabs.com.
Besa Berberi
Registered Nutritionist
Viva Labs see less
Hi bageldude,
Our 16 oz. and 54 oz. coconut oil jars are packaged in PET plastic containers and our 32 oz. coconut oil jar is packaged in HDPE plastic. Both materials are made of recyclable material and are BPA-free. Hope this helps answer your question, and if you have any other questions you can reach us by responding to this comment thread or by email at amazon@vivalabs.com.
Besa Berberi
Registered Nutritionist
Viva Labs

  • 0
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    votes
Answer:
It is cold pressed
Amazon Customer
· February 17, 2017