Customer Questions & Answers

Find answers in product info, Q&As, reviews

There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews

Your question might be answered by sellers, manufacturers, or customers who bought this product.

Please make sure that you are posting in the form of a question.

Please enter a question.

Showing 1-10 of 348 questions
  • 9
    vote

    votes
Answer:
it ok if you get a very tight seal

had to use the largest earbud to get ok bass

David Grant Ewell
· December 12, 2020
  • 5
    vote

    votes
Answer:
sorry, face recognition can't be disabled.
Bluedio
Seller · December 12, 2019
  • 4
    vote

    votes
Answer:
Whether the case full charge? Please charge the case to full charge first. Then charge the earbud again.
After full charge, and connect with your device, can you see how many Percentage of electricity on your device?

Bluedio
Seller · September 16, 2019
  • 2
    vote

    votes
Answer:
Any product that has a bluetooth feature,it can connect to.
Craig Drachowski
· October 3, 2019
  • 2
    vote

    votes
Answer:
Put both back in the charger box and press the button on the charger. Put your phone in pairing mode then take the earbud that will not connect out of the charger first and let it connect. Take the other one out last. Both should be connected. It worked for me. Pressing on the charger button first is very important an… see more Put both back in the charger box and press the button on the charger. Put your phone in pairing mode then take the earbud that will not connect out of the charger first and let it connect. Take the other one out last. Both should be connected. It worked for me. Pressing on the charger button first is very important any time it does not connect. see less Put both back in the charger box and press the button on the charger. Put your phone in pairing mode then take the earbud that will not connect out of the charger first and let it connect. Take the other one out last. Both should be connected. It worked for me. Pressing on the charger button first is very important any time it does not connect.
goldenrulejoe
· October 5, 2019
  • 2
    vote

    votes
Answer:
First Pairing
First step - Open the charging case,long-press the multi-function button respectively, click any one of the earphones, the two earphones can be paired quickly. S
Second step-turn on the blutooth of your phone and choose "Hi" … see more
First Pairing
First step - Open the charging case,long-press the multi-function button respectively, click any one of the earphones, the two earphones can be paired quickly. S
Second step-turn on the blutooth of your phone and choose "Hi"

After First Pairing
Put the earphones in the charing case, click the charing button of charing box
Then open the charing box to take out the earphones, they will be turned on and reconnected automatically see less
First Pairing
First step - Open the charging case,long-press the multi-function button respectively, click any one of the earphones, the two earphones can be paired quickly. S
Second step-turn on the blutooth of your phone and choose "Hi"

After First Pairing
Put the earphones in the charing case, click the charing button of charing box
Then open the charing box to take out the earphones, they will be turned on and reconnected automatically

Bluedio
Seller · August 9, 2019
  • 1
    vote

    votes
Answer:
no, you can put the earbuds into case, then press once on the charging button on the case. the earbuds will be charged without plug in a charging cable.
Bluedio
Seller · September 26, 2019
  • 0
    vote

    votes
Answer:
mine dont lose charge you need to make sure they are in the right sides of the charger my ear buds just really hurt my ears
Amazon Customer
· November 8, 2021
  • 0
    vote

    votes
Answer:
you can make a previous call to the person who has been talked with you.
Bluedio
Seller · August 27, 2019
  • 0
    vote

    votes
Answer:
Before putting them into charge make sure BOTH units have told you they are off. "Voice dial ... Power Off." The button must be held in longer to get the "Power Off" message and it MUST be done for both right and left earbuds before you recharge them. I hope that helps this at least works for me, if this doesn't work f… see more Before putting them into charge make sure BOTH units have told you they are off. "Voice dial ... Power Off." The button must be held in longer to get the "Power Off" message and it MUST be done for both right and left earbuds before you recharge them. I hope that helps this at least works for me, if this doesn't work for you contact the seller. see less Before putting them into charge make sure BOTH units have told you they are off. "Voice dial ... Power Off." The button must be held in longer to get the "Power Off" message and it MUST be done for both right and left earbuds before you recharge them. I hope that helps this at least works for me, if this doesn't work for you contact the seller.
Mr. P
· May 19, 2021