We offer solutions to help you fix what’s wrong, so you can keep and love the things you buy. Because sometimes no return is the easiest return of all. Learn more about product support.
They can help you with troubleshooting or setting up your new devices.
We can send you replacement parts for large purchases, like furniture and appliances.
Find easy access to user guides, manuals, and customer service contact links.
You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery. During the holidays, items shipped by Amazon between November 1st and December 31st can be returned until January 31st. Learn more about Return Policy
Amazon.com offers free returns on most items delivered to an address in the 50 United States. Look for “Free returns” next to the price to confirm that the item qualifies for free returns. Learn more about Free Returns
All return-eligible items, weighing under 50 lbs and sold by Amazon, have at least one free return option. You can return the item for any reason in new and unused condition for up to 30 days after purchase.
Don’t worry about printing a label or packing up your item. Just go to Your Orders and select the item you wish to return. Tell us why you want to return this item, then choose a drop-off location that supports label-free, box-free returns. We’ll send you a QR code; bring your code and item to the drop-off location, and you’re done.
Most refunds are fully refunded in 3-5 days after we receive and process your return. Learn more about Refunds
Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart. Learn more about Exchanges