Customer Review

Reviewed in the United States on November 20, 2021
We upgraded my son’s tablet from a Fire 8 to a Fire 10. The Fire 10 has a better battery life and picture quality, but the warranty is not as good as what we had previously with the Fire 8.

The screen isn’t as resilient as stated, even with a screen protector. Purchased the Fire 10 and screen protector in July of 2021 and the screen cracked in November of 2021. Upon calling Amazon support they do what’s called an in-service warranty, where you have to send the product back in and then they will repair it or send you a new one. That process takes about 2 weeks. The other process is to pay $15 for a new product. Of course, I opted for the $15 replacement but please be aware that this service is a lot different from before. The warranty with the Fire 8 was worry free as stated. The warranty for the Fire 10 is only worry free with an additional $15 each time you use the warranty, or go without the product for 2 weeks. Please correct that in your description so customers can know what they are purchasing. Thank you.
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2.0 out of 5 stars Warranty is not Worry free
Reviewed in the United States on November 20, 2021
We upgraded my son’s tablet from a Fire 8 to a Fire 10. The Fire 10 has a better battery life and picture quality, but the warranty is not as good as what we had previously with the Fire 8.

The screen isn’t as resilient as stated, even with a screen protector. Purchased the Fire 10 and screen protector in July of 2021 and the screen cracked in November of 2021. Upon calling Amazon support they do what’s called an in-service warranty, where you have to send the product back in and then they will repair it or send you a new one. That process takes about 2 weeks. The other process is to pay $15 for a new product. Of course, I opted for the $15 replacement but please be aware that this service is a lot different from before. The warranty with the Fire 8 was worry free as stated. The warranty for the Fire 10 is only worry free with an additional $15 each time you use the warranty, or go without the product for 2 weeks. Please correct that in your description so customers can know what they are purchasing. Thank you.
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