I raised this to 4*s due to the suppliers responses to questions. The later mentioned instructions/app problem is still correct. The connecting to the internet problem is not the devices problem but is our rural shoddy 3mbps ISP. The internet extender we must use boots up about 3 times as fast as the ISP provided modem which has a very limited range, about 50'. All in all theGovee smart plug is a lot smarter than our ISP and a great buy!
As with most products these days the app updates proceed the correct written instructions. Written says to open the app and press the + icon and select your device. (Of course it doesn't show it so you must search on the number of the device.) Once it connects to the internet you then find out you must create an account. When that's done you find Alexa must now do a search from the Alexa app. The instruction writer doesn't understand that many of us must have what's written conform to how things actually work!