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Customer Review

Reviewed in the United States 🇺🇸 on June 24, 2021
I purchased this protection plan to cover accidents and spills on my floor chair. When I filed a claim it was approved and a cleaning kit was sent out. The cleaning kit did not work. When I called to inform them that the kit did not work one of their representatives closed the initial claim (without my permission), opened a new claim, and denied the claim. I called to tell them that what they did was illegal. They then reopened a new claim and denied it saying the spill wasn't covered under terms and conditions (it was). They then reopened a new claim and offered to refund the money I paid for the protection plan ($14), but they weren't going to do anything about the chair. I told them I did not want a refund on the plan and that I wanted them to uphold their end of the agreement. Finally, after talking to about 6 customer service reps I talked to a supervisor who then agreed to give me a partial payment for the chair ($77 of the $81.33 I paid for it). But because they "paid out" the warranty will not carry over to the replacement chair I ordered. I am glad I was reimbursed, but I will NEVER do business with allstate/squaretrade again. I always purchase their protection plans with all my appliances from my furniture to my TV but this was the first instance I've had to file a claim. They will no longer receive my business and I've warned friends and family about them also.
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