Customer Review

Reviewed in the United States on October 20, 2020
My toddler loves these. They don't tip easily and have rubber grips on the top and along the bottom edge so that they can be used on pretty much any flat surface without slipping. The 3 sizes of "stumps" stack together for storage but the "logs" do not (see photo). They don't take up too much space though, which is good.

The huge downside to this isn't due to the product itself but due to billing and delivery issues. I don't know if this was caused by the seller or Amazon itself.
This took FOREVER to get delivered. I ordered this Sept 2nd, it was supposed to arrive the 7th. It didn't show up. Then after over TWO HOURS on customer service chat I was told it would be here no later than the 10th. On the 10th it still hadn't arrived so I had another hour long chat with them in which I was given conflicting information. They claimed it hadn't been delivered because my card hadn't been charged because it needed "bank authorization." That makes zero sense because I've never had any issues with my card before or after I ordered this. Also, when I called my bank they had no idea what Amazon was talking about. Also, if the issue was that my card essentially had a hold on it, why wasn't I told that in my first chat with them about this? I was given a new delivery date of the 18th. It still didn't show up. This time I made a phone call to customer service and I was told I could cancel and get my money back, but all I wanted was the product for my daughter's birthday, which was on the 19th. It was all a very frustrating, confusing and convoluted process just to get this item here. It finally arrived on the 19th, JUST in time for my daughters birthday party.
Again, I have no idea what was due to the seller and what was due to Amazon, but it was a disaster trying to get this set here.
The product is great, but I'm unsure if I'd order it again because it was a super stressful process to get it billed and delivered. Out of hundreds of products I've ordered from Amazon, this is the only time I've had such issues, so it's difficult to tell if it was a fluke or an issue with the seller.
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5.0 out of 5 stars Great product, but difficulty getting it billed and delivered
By Sarah L on October 20, 2020
My toddler loves these. They don't tip easily and have rubber grips on the top and along the bottom edge so that they can be used on pretty much any flat surface without slipping. The 3 sizes of "stumps" stack together for storage but the "logs" do not (see photo). They don't take up too much space though, which is good.

The huge downside to this isn't due to the product itself but due to billing and delivery issues. I don't know if this was caused by the seller or Amazon itself.
This took FOREVER to get delivered. I ordered this Sept 2nd, it was supposed to arrive the 7th. It didn't show up. Then after over TWO HOURS on customer service chat I was told it would be here no later than the 10th. On the 10th it still hadn't arrived so I had another hour long chat with them in which I was given conflicting information. They claimed it hadn't been delivered because my card hadn't been charged because it needed "bank authorization." That makes zero sense because I've never had any issues with my card before or after I ordered this. Also, when I called my bank they had no idea what Amazon was talking about. Also, if the issue was that my card essentially had a hold on it, why wasn't I told that in my first chat with them about this? I was given a new delivery date of the 18th. It still didn't show up. This time I made a phone call to customer service and I was told I could cancel and get my money back, but all I wanted was the product for my daughter's birthday, which was on the 19th. It was all a very frustrating, confusing and convoluted process just to get this item here. It finally arrived on the 19th, JUST in time for my daughters birthday party.
Again, I have no idea what was due to the seller and what was due to Amazon, but it was a disaster trying to get this set here.
The product is great, but I'm unsure if I'd order it again because it was a super stressful process to get it billed and delivered. Out of hundreds of products I've ordered from Amazon, this is the only time I've had such issues, so it's difficult to tell if it was a fluke or an issue with the seller.
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4.9 out of 5 stars
4.9 out of 5
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