I'm completely shocked at customer service for TARGUS! They were absolutely horrible! I had bought this product 4 days ago and still could not charge it enough to get it to work for more then 45 minutes. I talked with customer service about the issue and they told me to replace the rechargeable batteries. I told them I just bought the product 4 days ago. They said if you want your product to work buy some new batteries. I ask if they would send me some and they said I would have to buy them. I told them I'll return the product and never buy TARGUS product again. Problem Solved!!!!