Customer Review

Reviewed in the United States on March 11, 2020
I am updating this rating from the poor rating I gave before. I ended up purchasing a new router and reset my two Kasa smart plugs. They are now working again. I will monitor them for a month or so and if they still work will review my overall rating again.

Set up device and it worked fine for a month. Then it stopped working. Called Kasa support and ran their trouble shooting advice many times nothing worked. The lights on the device were not working per the device specs. Finally I was told to contact my internet provider to reset my modem. However, all our other home devices work fine including another TP-Link mini plug. Therefore, I am hesitant to reset my modem. I asked for a replacement as I am still well within the warranty period. Tp-Link refused to honor the warranty. Instead, I will just stop using this device and not purchase other TP-link products. It is my opinion that this is a bad product backed by a poor company.
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