Customer Review

Reviewed in the United States on November 14, 2018
As soon as we found this new fire tv remote to support TV power/volume functions we pre-ordered one on Amazon. Just as usual with Amazon prime, the shipping was superfast. It arrived on the first day it became available, which was totally a surprise. Upon receiving it we tried it with the fire TV stick we bought earlier this year for our bedroom TV (I hated to keep two remotes, 1 for TV and 1 for FireTV, by our bed, and very eager to get rid of them).
I put in batteries, nothing happened. Next, we looked into the user guide for instructions on how to pair the remote, no info. Last, we googled internet and found out, you just need to press any button on the remote a few time, and the remote will pair by itself. Even the pairing is automatic I wish there is better documentation. Otherwise, it's very confusing to the user whether it's connecting or not. Anyway, the remote got paired to the FireTV stick, it seems working just like the original remote except for controlling the Power and volume, which is the main reason to have this new remote. It doesn't work with our TV, which is also we got new in this year. When pressing the Power button the TV became dark, but it didn't actually shut off the TV, it's just like in the sleep mode for pc. For the volume buttons it simply does not have single response when pressing them. Again, there is no instructions for how to use and troubleshoot, and no technical support or anything. You have no way to know if you did something wrong or it's just incompatible with our TV, even though we noticed on our Amazon profile it had already recognized and recorded our TV brand, which indicates there is some info exchanged correctly...
Overall this is just a poorly engineered product, very disappointed!
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Product Details

4.6 out of 5 stars
4.6 out of 5
33,195 global ratings