The boots are really cute, and very good quality for the price. I ordered my size, but they were a bit too small. I tried to start a return, but received a message from the seller stating that returning the item would cost both them and ME a lot of money. I asked them why the item says "free returns" when that's not the case, and never got a reply about that. Instead, they said they would refund 10% of my money, and I could keep the boots. Since the boots are just a little too small in the toe area, and I could make them work as long as I don't wear them for a super long period of time, I agreed. Still, I was definitely misled into believing I would be able to easily return the boots for a full refund, or for another size. Dissappointing.