Customer Review

Reviewed in the United States on August 3, 2020
So I met my eligibility requirements. I filled my checklist, am already Prime, and I made a $10 purchase. My "box" arrived and like others I was completely underwhelmed by what was inside, but more on that in a moment.

The items I purchased from my registry were two different brands of prenatal moisturizers (for me of course). I removed one of them after I completed the requirements for the box, because I figured - I don't need this anymore, why even keep it on my registry? The other one I actually kept on the registry because I figured I would need it again before my pregnancy was over. Well, it turned out that removing one of the $10 minimum threshold for qualifying items from your welcome box, even after it was delivered to me, actually triggers your box to be charged! So I was charged $35 plus tax for this "box" even though I completed all of the steps. Therefore, this warning should exist on Amazon's Baby Registry FAQ page but it does not, so heed it now:
DO NOT REMOVE ANY OF YOUR QUALIFYING PURCHASES OF $10 FROM YOUR REGISTRY IF YOU WANT TO KEEP YOUR BOX (EVEN IF YOU ALREADY RECEIVED YOUR BOX, THEY WILL CHARGE YOU).

I called Amazon support and they told me the only way to reverse this would be to return my box and be refunded for it. I honestly cannot believe that they have access to my order history, can corroborate my explanation, but still refused to make this right and instead the only way to resolve it is by forcing me to return my box. So really, I went through this process for nothing.

On to the quality of the box. I am ONLY reviewing it because I can honestly agree it would not be worth the $35 I was in fact charged for it. I had meagre samples and I really don't see how any of these items would help me make better decisions about what products I may want/need for baby in the future. First off, let's call it what it was: it was a small bag, NOT a box and it contained the following:

-1 swaddle blanket
-1 3-6 mo old onesie (really, why not a 0-3 mo old onesie? but ok)
-1 single pack sample of Dreft laundry detergent
-1 3 ct. pack of diapers
-1 single pack sample of Desitin
-1 single pack sample of Baby ointment
-1 hotel sized bottle of Aveeno baby
-1 4oz. bottle
-1 3pk of honest company wipes (not pictured)

So again maybe if it were in fact only supposed to cost me the $10 I already spent from my registry this would have been fine, but to be charged $35 for this? Absolutely not. I would say there was literally about $10 worth of items here, and I am only counting the full size onesie and blanket because those samples cost manufacturers almost nothing to produce.

I am extremely disappointed with the way Amazon handled this situation and with the box itself. So let me reiterate: DO NOT REMOVE ANY OF ITEMS THAT MAKE UP YOUR QUALIFYING PURCHASES OF $10 FROM YOUR REGISTRY IF YOU WANT TO KEEP YOUR BOX. THEY WILL CHARGE YOU FOR THIS BOX AND IT IS NOT WORTH IT.
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1.0 out of 5 stars BEWARE of the eligibility requirements and then be prepared to be disappointed
Reviewed in the United States on August 3, 2020
So I met my eligibility requirements. I filled my checklist, am already Prime, and I made a $10 purchase. My "box" arrived and like others I was completely underwhelmed by what was inside, but more on that in a moment.

The items I purchased from my registry were two different brands of prenatal moisturizers (for me of course). I removed one of them after I completed the requirements for the box, because I figured - I don't need this anymore, why even keep it on my registry? The other one I actually kept on the registry because I figured I would need it again before my pregnancy was over. Well, it turned out that removing one of the $10 minimum threshold for qualifying items from your welcome box, even after it was delivered to me, actually triggers your box to be charged! So I was charged $35 plus tax for this "box" even though I completed all of the steps. Therefore, this warning should exist on Amazon's Baby Registry FAQ page but it does not, so heed it now:
DO NOT REMOVE ANY OF YOUR QUALIFYING PURCHASES OF $10 FROM YOUR REGISTRY IF YOU WANT TO KEEP YOUR BOX (EVEN IF YOU ALREADY RECEIVED YOUR BOX, THEY WILL CHARGE YOU).

I called Amazon support and they told me the only way to reverse this would be to return my box and be refunded for it. I honestly cannot believe that they have access to my order history, can corroborate my explanation, but still refused to make this right and instead the only way to resolve it is by forcing me to return my box. So really, I went through this process for nothing.

On to the quality of the box. I am ONLY reviewing it because I can honestly agree it would not be worth the $35 I was in fact charged for it. I had meagre samples and I really don't see how any of these items would help me make better decisions about what products I may want/need for baby in the future. First off, let's call it what it was: it was a small bag, NOT a box and it contained the following:

-1 swaddle blanket
-1 3-6 mo old onesie (really, why not a 0-3 mo old onesie? but ok)
-1 single pack sample of Dreft laundry detergent
-1 3 ct. pack of diapers
-1 single pack sample of Desitin
-1 single pack sample of Baby ointment
-1 hotel sized bottle of Aveeno baby
-1 4oz. bottle
-1 3pk of honest company wipes (not pictured)

So again maybe if it were in fact only supposed to cost me the $10 I already spent from my registry this would have been fine, but to be charged $35 for this? Absolutely not. I would say there was literally about $10 worth of items here, and I am only counting the full size onesie and blanket because those samples cost manufacturers almost nothing to produce.

I am extremely disappointed with the way Amazon handled this situation and with the box itself. So let me reiterate: DO NOT REMOVE ANY OF ITEMS THAT MAKE UP YOUR QUALIFYING PURCHASES OF $10 FROM YOUR REGISTRY IF YOU WANT TO KEEP YOUR BOX. THEY WILL CHARGE YOU FOR THIS BOX AND IT IS NOT WORTH IT.
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