Customer Review

Reviewed in the United States on August 16, 2018
My dog loves them so good enough BUT.... not from Amazon but at xmas there was a really good buy and i got 5 boxes. Since I've had problems in the past with bugs (thinking from somewhere in my house), I wrapped them in garbage bags, separately. When I open a new box they go into an airtight container. I take out a pound at a time and put them in a smaller jar, easier to grab and my pups know both containers. I feel with the two airtight storage options that I would avoid those darn bugs. I got them again on the 4th box in the 4th month. I was so frustrated! I spoke with a friend who happens to be a vet in So Cal and they have had the same problem. The bugs are in THE BISCUITS!! This has happened several times and I would never have guessed that. So, only order 1 at a time and keep them stored properly or you will be as frustrated as I was/am. I should stop buying them but I like that they are hard and think they are good (as a treat can be) for their teeth. So ONE BOX AT A TIME and only small boxes if you have a smaller dog. Or better, don't buy so your dog won't ingest something live in some form.
☆☆☆UPDATE☆☆☆
I have spoken with the Milk-Bone customer service and was offered no solution (but a coupon) or responsibility even though I repeated several times that I don't want coupons, I wanted answers. You decide if you want to support this product but with the tepid response both on the phone and in email, no more bones.
FYI, this has happened on 2 different coasts, 3 times over 20+ years. It took my friend, the vet, to help me understand it was not me or anything I did OR anything to do with cleanliness, they're IN the biscuits at time of purchase. I hope this ends your guilt about getting bugs in your home, you're doing nothing wrong and your house is clean. And yes, I feel stupid for not realizing that the bones are infested but who would think that? Thank you my wonderful former veterinarian.
Hope the pictures help.
Search Milk-Bone Biscuits with bugs and see how many videos there are. No wonder they don't say anything when you contact them about the problem. Very sad!
Customer image
1.0 out of 5 stars My dogs like them....but
Reviewed in the United States on August 16, 2018
My dog loves them so good enough BUT.... not from Amazon but at xmas there was a really good buy and i got 5 boxes. Since I've had problems in the past with bugs (thinking from somewhere in my house), I wrapped them in garbage bags, separately. When I open a new box they go into an airtight container. I take out a pound at a time and put them in a smaller jar, easier to grab and my pups know both containers. I feel with the two airtight storage options that I would avoid those darn bugs. I got them again on the 4th box in the 4th month. I was so frustrated! I spoke with a friend who happens to be a vet in So Cal and they have had the same problem. The bugs are in THE BISCUITS!! This has happened several times and I would never have guessed that. So, only order 1 at a time and keep them stored properly or you will be as frustrated as I was/am. I should stop buying them but I like that they are hard and think they are good (as a treat can be) for their teeth. So ONE BOX AT A TIME and only small boxes if you have a smaller dog. Or better, don't buy so your dog won't ingest something live in some form.
☆☆☆UPDATE☆☆☆
I have spoken with the Milk-Bone customer service and was offered no solution (but a coupon) or responsibility even though I repeated several times that I don't want coupons, I wanted answers. You decide if you want to support this product but with the tepid response both on the phone and in email, no more bones.
FYI, this has happened on 2 different coasts, 3 times over 20+ years. It took my friend, the vet, to help me understand it was not me or anything I did OR anything to do with cleanliness, they're IN the biscuits at time of purchase. I hope this ends your guilt about getting bugs in your home, you're doing nothing wrong and your house is clean. And yes, I feel stupid for not realizing that the bones are infested but who would think that? Thank you my wonderful former veterinarian.
Hope the pictures help.
Search Milk-Bone Biscuits with bugs and see how many videos there are. No wonder they don't say anything when you contact them about the problem. Very sad!
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