less than a month after my son got it for his birthday while it was plugged in at night time, it must have over heated. The next morning the tablet was extremely warm, and the backlight of the screen was distorted and melted. Amazon claims no questions asked replacements, or repairs but that is total BS. This is not the first time they wouldn't exchange it, and come to find out the refund price is lower than the current price, so kind of obvious why. I used to order these tablets specifically because of the kids warranty, but now that they don't honor it, I'm less inclined to forgive the nuances (Cheap plastic builds, terribly buggy OS, inferior app store. If this is their route now, just avoid them. They always have issues, and returning them is an issue now too apparently.