Customer Review

Reviewed in the United States on October 8, 2020
This has the potential to be PERFECT! The one we got does not sit flat. It rocks and our child figured that out quickly and now she rocks it back and forth. I’m worried she‘ll pinch her fingers since we use it right up against the counter. I contacted the seller to ask for new legs of the same length to be sent to me. Because they can’t see that it rocks from photos they asked me to send them, they won’t help. They’ve just told me to disassemble and reassemble the tower, which we tried and it still rocks. It’s the perfect size and height and could be so good but it doesn’t sit flat and the company isn’t willing to help.

***EDIT*** After days of working with the company, they offered a 15% refund of the product. We accepted the refund and will make a wedge for the leg that’s too short.
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4.0 out of 5 stars Rocks side to side and company won’t help.
By Britany R. on October 8, 2020
This has the potential to be PERFECT! The one we got does not sit flat. It rocks and our child figured that out quickly and now she rocks it back and forth. I’m worried she‘ll pinch her fingers since we use it right up against the counter. I contacted the seller to ask for new legs of the same length to be sent to me. Because they can’t see that it rocks from photos they asked me to send them, they won’t help. They’ve just told me to disassemble and reassemble the tower, which we tried and it still rocks. It’s the perfect size and height and could be so good but it doesn’t sit flat and the company isn’t willing to help.

***EDIT*** After days of working with the company, they offered a 15% refund of the product. We accepted the refund and will make a wedge for the leg that’s too short.
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