Customer Review

Reviewed in the United States on May 7, 2021
We have been looking for a climbing set for many months for our 3 y.o. toddler from various sources including Etsy. We decided to purchase based on the pricing, Amazon delivery, and reviews citing the sturdiness and quality of construction. This took us 4 hours to assemble with two adults. The set comes with IKEA like instructions meaning pictures that you have to pay attention to, look at the details, and have a general comfort level of assembling things in order to get it right. We found the installation time consuming but not difficult. Our set came with all the screws, bolts, and dowels in one bag. Before assembly, we made sure we had all parts for assembly. We noticed that there were three missing insert threads from the predrilled holes in one of the wood poles. This is a crucial piece to manage vibration control and is commonly used to attach to the hex bolts provided. We reached out to customer service and they were very responsive (within hours) to get back to us and resolve our issue, which validated our assessment that we wanted to purchase a set that can be serviced through a reputable stateside seller. Despite the issue, we would recommend this set and feel that this was a fair pricing for the large size. I would recommend a better swing like the other reviewers mentioned, going gentle on the power drill, and making sure you use a tape measure to ensure all the ladder rings are aligned and to determine the spacing needed to set the slide in the middle of the set. You can configure the slide outward or through the middle of the climbing set. The instructions doesn’t indicate this consideration so if you don’t pay attention, you may have to go back and ensure there’s enough space to “hook” the slide to the set. It’s not complicated but if you’re in a rush, then it’s a simple mistake that requires a re-do. Similar sets on Etsy with shipping to the US cost substantially more and take way longer than 2 days to arrive. If you’re a value driven, handy parent and don’t mind the sweat equity to get an affordable sturdy set ... then buy this.
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5.0 out of 5 stars Buy this ... great customer service.
By QotU on May 7, 2021
We have been looking for a climbing set for many months for our 3 y.o. toddler from various sources including Etsy. We decided to purchase based on the pricing, Amazon delivery, and reviews citing the sturdiness and quality of construction. This took us 4 hours to assemble with two adults. The set comes with IKEA like instructions meaning pictures that you have to pay attention to, look at the details, and have a general comfort level of assembling things in order to get it right. We found the installation time consuming but not difficult. Our set came with all the screws, bolts, and dowels in one bag. Before assembly, we made sure we had all parts for assembly. We noticed that there were three missing insert threads from the predrilled holes in one of the wood poles. This is a crucial piece to manage vibration control and is commonly used to attach to the hex bolts provided. We reached out to customer service and they were very responsive (within hours) to get back to us and resolve our issue, which validated our assessment that we wanted to purchase a set that can be serviced through a reputable stateside seller. Despite the issue, we would recommend this set and feel that this was a fair pricing for the large size. I would recommend a better swing like the other reviewers mentioned, going gentle on the power drill, and making sure you use a tape measure to ensure all the ladder rings are aligned and to determine the spacing needed to set the slide in the middle of the set. You can configure the slide outward or through the middle of the climbing set. The instructions doesn’t indicate this consideration so if you don’t pay attention, you may have to go back and ensure there’s enough space to “hook” the slide to the set. It’s not complicated but if you’re in a rush, then it’s a simple mistake that requires a re-do. Similar sets on Etsy with shipping to the US cost substantially more and take way longer than 2 days to arrive. If you’re a value driven, handy parent and don’t mind the sweat equity to get an affordable sturdy set ... then buy this.
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