I don’t normally take the time to write product reviews. Amazon is great at taking things back when they don’t work. This however is so enraging that I feel it necessary to inform everyone of the fraud that Ring is perpetuating upon society.
First, let me say that if you’re looking for a video doorbell, I assume it will do the trick, though the slow speed and lag time between ring and video connection makes it useless for anything except someone sitting and waiting at the door.
The real failure of this device is its “motion detection”. To illustrate, I’ve attached photos and video. It goes off about every 5 minutes (leaving battery life that lasts 3 days), even for things across the street, even though it’s supposed to have a 5’ range (also attached). The kicker is that it Doesn’t actually catch people coming up to the door. It only shows me coming in our out about 1 in 10 times. I even thought about making a video to show this, but it’s not worth my time for this Piece of junk. Bottom line:
I'm sorry to hear about your poor experience thus far. Do you have any shiny objects close by? Motion detection can sometimes trigger false alerts because of large heat sources such as cars, the rising or setting sun or reflections off a shiny object. To reduce the number of false alerts, you need to look at your motion zone the way your Ring does. That might mean removing shiny objects or angling the Ring itself to avoid the sun.
I understand just how frustrating it can be when a product doesn't quite work as you expect and it can cause further irritation when you feel like you aren't getting proper assistance. I'd like to extend a helping hand to ensure that we get resolve and address this for you as soon as possible. Would you please connect with me at email@example.com, so I can improve your overall Ring experience? I hope to hear from you soon and keep you a part of our Ring family.
Thank you in advance for your time and this second opportunity!
Best, Mary Nell J., Neighbor Satisfaction Specialist firstname.lastname@example.org