Maybe I had a bad experience, but I have 2 separate experiences with this company.
The 1st is through Amazon when I bought the plan. No issues. Everything went smooth.
The 2nd is through Asurion. I have mixed reaction to them. To file a claim was simple & easy to do. I was sent a gift card for the purchase amount to replace the item. Everything went perfectly.
The problem I had comes in when I tried inquire about add the replacement item to the plan. Well it took 3-4 days, no problem. The issue I ran into was when I tried to inquire about how to add the item to the plan.
I emailed becuase there is no number to call. It took a while for someone to get back to me & when they did, they told me I needed to contact Amazon for that. Struck me as a little odd, but I didn't thing nothing of it. The representative for Asurion gave me a number that led me to be scammed. I ended being charged for something more than once & had to cancel & replace that card.
I knew it was a scam becuase when I asked the person during sign up would there be an email sent to me that would allow me to cancel whatever I signed up for, they said yes but no email was ever sent. Then I tried calling the number back, I got hung up on & blocked.
So yes I have mixed reviews about this company. On one hand it was great as far as the product, on the hand it's absolutely horrible as far as the customer service.