** Update 12/01/2021 ** The company took care of me immediately after reaching out to them. Very friendly and great communications. They sent another unit out right away. It works great. Hopefully it will keep going. I really do like these dispensers.
** Update 11/10/2021 **
Sadly, the unit is no longer working four months later. It sputters and sputters. After trying many times, it will dispense small amounts of mostly air-filled soap. I tried cleaning it with hot water (running many dispensing cycles with hot water in the reservoir). Once I put soap back in, it worked for a while. But just a few days later it started doing the same thing.
I've notified the seller to see if they can help. I'll update this review if/when I hear back. _________________________________
I really like this unit. It gets a ton of use and has been very reliable, unlike a couple of other brands I've bought in the past. The only thing I wish was different is that it would be available in actual metal finishes like stainless steel, brushed nickel, etc.
I found that it does NOT work well with the Dial brand foaming liquid soap. It spits out a thin bubbly mix. However, it works great with a 1:4 mix of SoftSoap to water. So that's what I'm sticking with. If you put in 1/3 a cup of Softsoap and fill the rest of the container with water, you get a perfect thick foam.