Customer Review

Reviewed in the United States on December 16, 2017
This was easy at first. It stopped working and now it will not connect. Received another when I ordered a new echo and this one will not connect either. Did everything that was suggested and nothing. Useless.

Update: receiceived a response


We're writing about your recent order for a "TP-Link HS100 Smart Plug."

We want to make sure you have the best possible Smart Home experience. So here are some simple steps to help you get started using your new smart plug with Alexa:

1. Plug your smart plug into a wall outlet, and power it on.
2. Connect the device you want to control (e.g. lamp, string lights, etc.) to the plug. Keep in mind that this plug is for indoor use only.
3. Use your mobile device to download and connect to the manufacturer’s app (Kasa for Mobile). Make sure your mobile device is connected to the same Wi-Fi network you'll use to connect your smart plug.
4. Follow the instructions in the Kasa app to connect your smart plug to your Wi-Fi network.
5. Open the Alexa app and follow these steps:
-- Go to the menu (select the "Menu" icon in the upper left corner), then select "Skills."
-- Enter ”Kasa” into the Search field at the top of the screen. Then select "TP-LINK Kasa" from the search results to open the skill detail page.
-- Select "Enable" to enable the skill.
-- Discover your smart plug. Just say, "discover my devices" to Alexa. Or, go back to the Alexa app menu, select "Smart Home," and then select the "Add Device" option on-screen (under the "Devices" tab).

You'll then be able to ask Alexa to turn the connected product to your smart plug on or off.

You'll need to say the product by name when talking to Alexa. However, you can rename the device connected to your smart plug to anything you'd like (e.g. "holiday lights," or "living room lamp"). Just go to the "Smart Home" section in the Alexa app, select your smart plug, then use the "Edit" option to change the name. If you connect a new device to your smart plug, you can use this same process to change the device name at any time.

We hope this information helps! If you have questions or need more help, you can reach Amazon Device Customer Support by clicking the link below:

And you don’t think I tried all this first!!! I’m able to read instructions and this device is still junk!
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