Customer Review

Reviewed in the United States on November 6, 2018
I was so excited to finally have a remote that could control both my TV and my Fire TV. The new remote basically paired itself with just a couple of steps to my LG TV. Unfortunately it will not control the volume on my TV. I went through the steps on the Amazon Device Support page (which basically only tell you to go through the steps to re-pair it) and the volume still cannot be adjusted on the TV with this “all in one” remote. Still having to use the TVs original remote to adjust volume kind of defeats the purpose of this thing. I am hoping they come up with a fix for this as I see many people with the same complaint. Other than that all of the other buttons are functional, but I would probably recommend waiting until they fix the bugs on this thing before purchasing.

UPDATE: After re-pairing it, un-pairing it, restarting my fire TV, taking batteries out, and unplugging everything multiple times, I was finally able to properly pair this and get it working with my TV to control the power/volume. I’d say I spent maybe 2 hours total and it seems to be an issue with the FireTV not doing whatever update/download it needs to do to activate the device control feature and have this option appear under your settings to complete the remotes setup. Then there are a series of steps you have to go through after the device control feature is activated to complete pairing. For at least an hour I was just getting a screen that said it takes 10 minutes to pair but then when I hit next it would just tell me to use this remote to turn my TV off with no other steps. Finally after what seemed like a million restarts I ended up being prompted through several other steps and the remote paired properly. I waited another week to update my review just in case I had any other issues and I’m happy to say everything is still working. I plan on getting one for my 2 year olds TV next, hoping they are on sale for Black Friday.
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4.0 out of 5 stars Had to go through setup many times to get it working
By Chiquita Bianca on November 6, 2018
I was so excited to finally have a remote that could control both my TV and my Fire TV. The new remote basically paired itself with just a couple of steps to my LG TV. Unfortunately it will not control the volume on my TV. I went through the steps on the Amazon Device Support page (which basically only tell you to go through the steps to re-pair it) and the volume still cannot be adjusted on the TV with this “all in one” remote. Still having to use the TVs original remote to adjust volume kind of defeats the purpose of this thing. I am hoping they come up with a fix for this as I see many people with the same complaint. Other than that all of the other buttons are functional, but I would probably recommend waiting until they fix the bugs on this thing before purchasing.

UPDATE: After re-pairing it, un-pairing it, restarting my fire TV, taking batteries out, and unplugging everything multiple times, I was finally able to properly pair this and get it working with my TV to control the power/volume. I’d say I spent maybe 2 hours total and it seems to be an issue with the FireTV not doing whatever update/download it needs to do to activate the device control feature and have this option appear under your settings to complete the remotes setup. Then there are a series of steps you have to go through after the device control feature is activated to complete pairing. For at least an hour I was just getting a screen that said it takes 10 minutes to pair but then when I hit next it would just tell me to use this remote to turn my TV off with no other steps. Finally after what seemed like a million restarts I ended up being prompted through several other steps and the remote paired properly. I waited another week to update my review just in case I had any other issues and I’m happy to say everything is still working. I plan on getting one for my 2 year olds TV next, hoping they are on sale for Black Friday.
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