Top critical review
PRODUCTCHANGE Last two sets broken in ubder3 hours
Reviewed in the United States on August 12, 2018
I'm sorry to say that a once untouchable product has changed for the worst. While the customer service department seems to still be in active and responsive as they were prompt in sending me a replacement set for the initial returned set.
I took the replacement, in the off chance that it was only fluke that both balls in the 2 piece set were broken in less than 3-4 hours of ball play and chewing --- but just as I thought and as other reviews have mentioned- these balls are completely different from their old assembly line shipped out not more than 6 months ago.
To give an idea of the disparaging change in the quality of this product, I still have all but maybe 3 individuals of the balls sets that I have purchased (2 times a year for the past 4 years). The 3 now absent, have merely been adopted into my friends ansfamikies dogs' homes, but they too are still in tact. years and years of adequate quality, durable enough for the regular demand of four large and active dog.
These new sets of balls, on the other hand, seem to all pop the same routine circular holes in the bottom of the ball, time after time, after only a couple hours of obsessed chewing out of my 55 lb Shepherd mix. He is the smallest and also the least aggressive chewer in my dog family.
Sad to say the one toy I was counting on buying in perpetuity, has changed for the worse.
I will not be tryinG these again unless some signal has been clear from either multiple customers with revised reviews, and/or a real explanation of the disparity, from the seller/manufacturer