Top critical review
Not a good experience
Reviewed in the United States 🇺🇸 on May 12, 2020
The item is super cute which is why I gave it 2 stars. It came with NO instructions. I am not the most mechanically inclined person so maybe it's me but it's nice to have a paper that tells you all the parts are there. I went on their product support to ask for instructions. I called and got a voice mail that said not to leave a message that someone would be with me shortly or leave a callback which honestly I didn't try, but the wait on the line wasn't long...the call was disconnected. After trying again and getting the same response, I decided to try their support email which is Outlook which I don't know how to use. There was a separate number which I then tried. The recording said it was not a valid number. On the website, I put in the product description and it popped up! Oh joy! I clicked on the instruction manual link and there was none. No instructions. I decided to try to put it together with what I had. Which was my bare hands a screw driver and my wits. It takes 2 people to put it together - one to hold the pieces and the other to screw them in place because of the length of the bars and the weight of the end pieces. By this time I was ready to throw it in the yard. Instead, I put it back in the box and will wait until my daughter can put it together with me.
As for the actual product, it's very cute and my grandson will love it. It's just foldable drawers that sit on 2 bars so I'm not sure how well it will do. There are no shelves between the drawers - just 2 bars front and back. I'll know more on the glorious day when it is finally together. Good luck to whoever buys it and if you can find any customer service from this group, please let me know because I could not.