Top critical review
1.0 out of 5 starsof what back of the frame looked like *after* all the cleaning
Reviewed in the United States on June 25, 2018
***BED BUGS ***WARNING***Confirmed BED BUGS from this frame***
I purchased this bed last year and went through months of agony thinking I had an allergic reaction only to discover bed bugs crawling on me a couple months ago. I had a canine and visual inspection and they found bed bugs and eggs in the headboard and in the wooden slats and nowhere else in my home. (see attached) I had a heat treatment a couple weeks ago, had them come back to reinspect, and the canine found the bed bugs to still be present in the headboard + slats and nowhere else.
I've also attached photo of the post treatment vacuuming/steam, of what back of the frame looked like *after* all the cleaning, as one of the dead bugs blown onto the wall behind the frame.
I have contact Zinus support, spent hours emailing and calling, and they are unwilling to even reimburse for the frame, let alone all the other material costs I've requested.
The support manager, Vandy, even admitted that several other people have reported bed bugs from their products. I also found another person on a yelp review that got bed bugs in a mattress she purchased.
This has been an absolute nightmare I wouldn't wish on anyone.
