Top critical review
Broken out of the box
Reviewed in the United States 🇺🇸 on November 16, 2018
We bought 3 of these frames and one was broken out of the box. We requested to return it, Naomi Home requested a picture of the broken bed frame (which we sent), and then a series Of back and forth emails. Every time I got an email, I searched high and low for a phone number so I could talk to a real person, but no such luck....email it was. Finally they sent a new package, the problem was, we wanted a refund, not an exchange. So now, the new bed is on our front porch. The broken bed is in our dining room and all I want is a refund and to send back these beds!
The bed frame itself is fine. We got the frame for our kids, but a heads up....the mattress slides VERY easily on the frame. I adjust the mattress daily. Also, the frame slides very easily on the wood floor (we did get rubber feet to put under the legs).
Update: They now will let me return the bed frame but I will be in charge of shipping as well as a 20% restocking fee. All because they mistakingly sent a package even though I asked for a refund. I still have 2 huge boxes, now in my garage. Just pray that your bed frame doesnt come broken. You will be responsible for the disposal. This has been the WORST Amazon experience.
The frames that we have arent even that good.