Amazon.com: Customer reviews: Signature Design by Ashley Chime 12" Medium Firm Memory Foam Mattress, CertiPUR-US Certified, Queen
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  • Signature Design by Ashley Chime 12" Medium Firm Memory Foam...
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Customer reviews

4.6 out of 5 stars
4.6 out of 5
44,395 global ratings
5 star
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4 star
13%
3 star
5%
2 star
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1 star
4%
Signature Design by Ashley Chime 12" Medium Firm Memory Foam Mattress, CertiPUR-US Certified, Queen

Signature Design by Ashley Chime 12" Medium Firm Memory Foam Mattress, CertiPUR-US Certified, Queen

bySignature Design by Ashley
Style: 12 InchSize: QueenChange
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Top positive review

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TheBigLeBarneski
5.0 out of 5 starsYou deserve it! BUY! Best bang for the buck.
Reviewed in the United States on May 1, 2018
We had been looking for a new bed for months. I, like many here, didn't want to pull the trigger on a mattress until I reviewed as many as possible. I read reviews and watched YouTube videos on Purple, Ghost, Lucid, Nectar, Tuft & Needle etc. My brain was hurting and my eyes were burning. I came across Chime and everything seemed good and the price is fantastic compared to the others.
Day of delivery: I woke up as I always did with my old matress, hurting! Headache, eye, neck, back and leg pain. This has been a morning ritual for over a year. The UPS man knocked on my door and asked me to help him with the package. I said, of course bud. As we walked to his truck he says," I think it's a bed!?" I said," yes sir. Bed in a box the way of the future." He laughed. So the bed is slightly heavy and I'd recommend two players for this adventure.

Unboxing: Its unboxes like any of the others. Carefully cut plastic and unroll bed. Then cut second set if plastic and watch the magic that is a 1" bed grow into a 12" mattress. Remember those grow a dinosaur by adding water pills as a kid? It's kinda like that without adding water.

Firmness: I realize A LOT of people complain about how firm it is. Evidently I must have been sleeping on a broken hardwood floor for a mattress because this new mattress is amazing! I laid down on it after setting it up and didn't get up for two hours. I don't find it very firm at all. I'm 6'5" and 274lbs. So maybe that plays into it. This bed beyond comfortable.

Overall: This was an excellent purchase for us. After our first night of sleep I woke up and didn't hurt. No joke. I'm sore but no actual pain like I've been used to for over a year. Its very well priced and showed up days early. How it will hold up over time is unknown but the now is amazing.
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2,902 people found this helpful

Top critical review

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Joan
3.0 out of 5 starsI am a side sleeper and this was hard for me to get comfortable.
Reviewed in the United States on July 30, 2018
First of all I am not paid to make do this review. I bought this mattress after I read the reviews and I must say this mattress is very firm. I had to my a pillow top mattress pad just to soften this mattress a little. I am a side sleeper and this was hard for me to get comfortable.
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832 people found this helpful

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From the United States

Joan
3.0 out of 5 stars I am a side sleeper and this was hard for me to get comfortable.
Reviewed in the United States on July 30, 2018
Style: 12 InchSize: QueenVerified Purchase
First of all I am not paid to make do this review. I bought this mattress after I read the reviews and I must say this mattress is very firm. I had to my a pillow top mattress pad just to soften this mattress a little. I am a side sleeper and this was hard for me to get comfortable.
832 people found this helpful
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Courtney Baker
3.0 out of 5 stars VERY FIRM
Reviewed in the United States on August 8, 2019
Style: 12 InchSize: QueenVerified Purchase
I'm not usually one to leave a review but I felt like I put ALOT of time reading reviews to make my decision on this purchase. I thought after reading reviews this would be a good fit for my husband because he struggles with back pain. The mattress arrived within 2 days and I took it out of the box by myself. I used a box cutter to cut my own lid off the top. pulled it out with the help of my daughter and unwrapped it 10 times. once the plastic was off I cut the vacuum sealed plastic at the top and it instantly expanded. There is a slight odor but that goes away within 1 to 2 hours. The first night my husband slept on it he said he slept terrible but his back felt better. The 2nd night he slept on the couch :( so I contacted Amazon and they transferred me to the XL dept. for further assistance because I have a large item with no box and I need to make a return. Within 5 minutes I had a pick up with Amazon's "special carrier pilot" and I don't have to do anything more. The courier will repackage it and return it to Amazon and I will receive a full refund. They said it would most likely be recycled. I was worried because when I read reviews there were return issues for some people who said they couldn't return it because they couldn't get it back in the box. In a nutshell this mattress is VERY FIRM but you CAN RETURN it. Hope this helps :)
59 people found this helpful
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Thomas McCormick
3.0 out of 5 stars Firm
Reviewed in the United States on December 23, 2018
Style: 12 InchSize: QueenVerified Purchase
Love it when my 300 pound wife goes to the kitchen i dont wake up
68 people found this helpful
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rj4713
3.0 out of 5 stars I didn't receive a "Bed in a Box"
Reviewed in the United States on December 15, 2018
Style: 12 InchSize: KingVerified Purchase
I just received this today. The mattress, given what I've seen so far, I give 4 stars. If I could give zero stars for packaging, I would.

My mattress was sent in a plastic bag that was ripped when it arrived at my house. This picture is exactly how it was dropped off. This will also be mentioned in the seller feedback when it becomes available to me.

I hope it's an Ashley Furniture Signature Design 12 inch Chime Express Memory Foam Mattress. It looks like the ones I've seen in the reviews on here. There's no box or packing slip.

It's at 11 inches after six hours out of the bag, I don't think it's going to make 12 inches, but if if it does, I'll update the review.

It is a firm mattress. That said, you can definitely feel the 2 inches of memory foam at the top. At least I can. If you need something really plush, I don't think you'll be satisfied with this. I just switched from a Slumber Solutions Choose Your Comfort 14-inch gel memory foam mattress that I bought in 2016, also a firm mattress. My new mattress is nowhere near as plush, which is fine with me. My back needs firm, and I'm a heavier person.

I agree with others that said how slippery it is - if you don't have fabric underneath it on your platform or frame, it will slide around. Hopefully not too much when you're on it.

I will update this review when I sleep on it a while.

Update: I slept on this mattress last night, and it was hard as a rock. It goes back.
Customer image
rj4713
3.0 out of 5 stars I didn't receive a "Bed in a Box"
Reviewed in the United States on December 15, 2018
I just received this today. The mattress, given what I've seen so far, I give 4 stars. If I could give zero stars for packaging, I would.

My mattress was sent in a plastic bag that was ripped when it arrived at my house. This picture is exactly how it was dropped off. This will also be mentioned in the seller feedback when it becomes available to me.

I hope it's an Ashley Furniture Signature Design 12 inch Chime Express Memory Foam Mattress. It looks like the ones I've seen in the reviews on here. There's no box or packing slip.

It's at 11 inches after six hours out of the bag, I don't think it's going to make 12 inches, but if if it does, I'll update the review.

It is a firm mattress. That said, you can definitely feel the 2 inches of memory foam at the top. At least I can. If you need something really plush, I don't think you'll be satisfied with this. I just switched from a Slumber Solutions Choose Your Comfort 14-inch gel memory foam mattress that I bought in 2016, also a firm mattress. My new mattress is nowhere near as plush, which is fine with me. My back needs firm, and I'm a heavier person.

I agree with others that said how slippery it is - if you don't have fabric underneath it on your platform or frame, it will slide around. Hopefully not too much when you're on it.

I will update this review when I sleep on it a while.

Update: I slept on this mattress last night, and it was hard as a rock. It goes back.
Images in this review
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25 people found this helpful
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Kany Mirza
3.0 out of 5 stars Too firm
Reviewed in the United States on March 31, 2020
Style: 12 InchSize: FullVerified Purchase
It was too firm, had to return it and get a different mattress. The the return process was amazing, since it was opened I was concerned how I would be able to return it but they offered pick up service, very easy process.
18 people found this helpful
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Grace Muniak
3.0 out of 5 stars Very Firm Memory Foam
Reviewed in the United States on March 10, 2020
Style: 12 InchSize: QueenVerified Purchase
EDIT: I think I was just adjusting to it. I haven’t had as many issues with my back lately. After a few months the mattress still has an odd scent to it but it doesn’t bug me too much. It’s definitely pretty firm but I have learned to love it!

I have slept on this bed for about a week now. I honestly have woken up with more back pain than before each morning. I think maybe this will just require some getting used to though. It is a very firm mattress, you sink in a little upon sitting or laying down, but you don't get that "hug" sensation you might associate with memory foam. A lot of the pictures show someone's hand sinking into the mattress saying "it's not that firm"...well, in my experience you can sink your hand in if you push REALLY hard, but it is definitely THAT firm lol.

It came in a box, wrapped in plastic, and also shrink wrapped in an additional layer of plastic. It expanded just the way it should, honestly almost immediately. I came home 4 hours after opening and it looked like it was fully expanded to me. It was sized properly for a queen and the full 12" on expansion.

It is a little awkward to get a fitted sheet around, but once you do it looks really nice.

I will try and update on the comfort after a while more sleeping on it. In all, I would say it was an average value for the price, at least.
5 people found this helpful
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Allyson
3.0 out of 5 stars It depends...
Reviewed in the United States on June 17, 2020
Style: 12 InchSize: QueenVerified Purchase
After sleeping on the bed for about 3-4 weeks, I ended up returning for a few reasons. The bed itself inflated to the 12 inches. I recommend unzipping the cover to allow it to rise to full potential. I typically like softer beds but found this was too firm. Maybe I needed more time to break in the bed but didn't want to risk exceeding the return window.

PROS: Definitely comfortable for side and stomach sleepers. My boyfriend has back problems and thought it may be too firm for his preference but still felt comfortable lying on his back. Ability to return.

CONS: I have a bit of a booty, so lying on my back caused discomfort. My butt would sink in farther than the rest of my body causing lower back pain. I had to either sleep with my legs bent or propped up some way. I'm mostly a back sleeper but this bed forced me to be more of a side sleeper because it was more comfortable. Even though I can return, I ended up tossing the box thinking I was going to keep it. I now have to find a way to stuff the mattress into a box. UPS will pickup from residence but cannot pack it for me.
6 people found this helpful
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Wiseapples
3.0 out of 5 stars Very firm, easy to assemble.
Reviewed in the United States on June 28, 2019
Style: 12 InchSize: QueenVerified Purchase
I purchased a firm, and boy is it firm. Unfortunately, it's just too firm for me. But, that isnt why it's a three star. The chemical smell still hasn't gone away after 4 weeks. I have had memory foam before but, this one really tends to warm up fast at night. Even with my cooling topper, cooling mattress pad and sheets I wake up very warm. The mattress was easy to remove from the packaging, it did not take long to form and is not very heavy compared to my old memory foam but it's super dense like a firm mattress should be. I'm hoping it softens a little more as I sleep on it more.
9 people found this helpful
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Rugged Homestead
3.0 out of 5 stars Feeling like I'm going to roll off edge
Reviewed in the United States on December 7, 2021
Style: 12 InchSize: QueenVerified Purchase
Having slept on an inner spring coil mattress that had a broken spring for years I was looking forward to trying out a memory foam mattress. Ultimately, the experience has been ... meh. I purchased the Ashley medium firm mattress and was doubtful it would be supportive, but was delighted I was wrong. There is surprisingly strong strong support for my large frame (6 ft, 300 lbs). The problem is the edges.

Both my decidedly more petite wife and I have the feeling that sleeping on our sides near the edge of the bed, especially when first getting into bed at night, that we are going to roll off. You are definitely at an angle at that position, at least initially so. I'm not certain if there is an adjustment period for the mattress to your body when you first lay on it (let alone your own need to adjust to a new sleeping experience), but it does seem to minimize after awhile. Still, it's unsettling when you roll over during the night and there is that sensation you're going to keep rolling.

My other issue is rolling over. It ain't all that simple. Because the mattress does conform to the shape of your body, it's not a simple matter to just move to a new position. I find myself needing to grab the headboard to help make the adjustment.

When asleep the mattress is surprisingly comfortable, but I'm not certain a foam mattress is for me. It is not providing the level of comfort I was hoping for, especially after coming off years on a broken ICS mattress. It's certainly better, but not the level of improvement I was looking for. I plan to give it a little more time before making a final decision.

Because there is a 100-day window for making a return I want to make sure it's not just me needing to adjust to a new sleeping experience. Overall, though, I'm unimpressed. Better than expected, in some respects, but much less so in others, and those may be the most critical areas.
One person found this helpful
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Barbara P
3.0 out of 5 stars Didn’t fully inflate
Reviewed in the United States on January 7, 2022
Style: 12 InchSize: FullVerified Purchase
While I was glad to receive the mattress this past Tuesday morning at about 8:30 am, the mattress has still not inflated fully 3 days later. All four corners are about half inflated and don’t even sit on the frame. They (the corners) float in the air and the mattress moves all over the frame with just a slight touch as a result. I am very unhappy with the mattress. One side collapses down to just a couple of inches when you sit down, though the other side doesn’t. I would not recommend the mattress at all

Update: customer service was friendly and quite helpful and gave me a full refund!
2 people found this helpful
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