Amazon.com: Customer reviews: Certified Refurbished Echo Auto- Hands-free Alexa in your car with your phone

Top positive review

Honestly, for the price it's not a bad deal.

Reviewed in the United States on July 2, 2020

I mean if you're going to buy product like this you likely have money to spend. This item is no way essential and just a cool accessory for the car.

It works great though. Fairly easy set up with the Amazon Alexa App. If you don't have a Bluetooth radio the wires can be a bit messy but it listens well and gets me exactly what I need.

Not groundbreaking technology, but you will get what you expect when buying this product for sure.

70 people found this helpful

Top critical review

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Amazon junkie

Nope, does absolutely nothing. I had it brand new.

Reviewed in the United States on July 21, 2020

Mine was brand new. Never could get it to work. I also bought the echo look, that I loved. ($200), they just shut it down. I’m not investing in anymore of these things. None of my alexas understand ANYTHING anyway. They can’t even google answers to questions. All they know is celebrities birthdays, and can play the complete opposite song you ask for. I’ve gotten to the point where I only ask for temp and time. I have almost every product they came out with. Who just tosses a 2 year device and app that I paid $200 for? At least let me keep the camera. I guess none of their Alexa items are going over as well as they thought. JUST WORK, THATS ALL WERE ASKING!!

46 people found this helpful

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From the United States

Jamie G

When it works, it's great

Reviewed in the United States on December 27, 2021

Verified Purchase

My car doesn't have bluetooth so this was installed using the auxiliary connection method and 3.5mm stereo jack plug cable. It's a bit weird to setup in this configuration as it's pretty insistent that it wants to connect to the car via bluetooth. Once over that hurdle it worked well for a week. Then it started telling me the audio was being routed to another device and I have no idea what that was. So I reset the whole thing and started from scratch. Now it connects sometimes to my phone and other times appears to be completely unresponsive. That means I have to disconnect and reconnect the power and wait for it to reconnect to my phone. When it comes to navigation it claims it's using Google Maps yet it requires that you grant permanent location access to the Alexa app on your phone. I never got this working as well as Google Maps works directly on my phone. I have LOT of Alexa devices at home and am extremely happy with them so this has been a polar opposite and abject disappointment.

One person found this helpful

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Hunter Ritter

Decent but not worth it.

Reviewed in the United States on September 6, 2020

Verified Purchase

Works decently but not great. When I get in my truck sometimes it instantly connects and sometimes it takes several minutes. It also has a hard time knowing what I want such as asking who I want it to call or giving me my commute information. It works fine, but I wouldn’t buy it again. It’s more frustrating than fun or helpful. Refurbished work fine.

One person found this helpful

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Amazon Customer

Not for cars with existing voice-controlled systems

Reviewed in the United States on April 15, 2021

Verified Purchase

It's probably great for older vehicles that don't have the bluetooth, hands-free, voice-activated systems that most new cards have. I really tried to make it work with my 2015 Caddy, but it just did not play well with the CUE system. Basically, the Echo takes over and runs EVERYTHING through it (music, calls, texts, everything). I just wanted to use it as a music device accessing Amazon Music, but there was no way to limit it to ONLY THAT. It took over my calling features and really bungled it with awful quality and responsiveness.

If you could adjust the settings so that it only operated as a portal to Amazon Music, I would probably still use it. But as of now, it won't work with a vehicle that already has a voice-activated system in it. I would have returned it if it wasn't past the date, but I might try using it in my old pickup that isn't equipped with another operating system.

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Sonia Litz

Loses Connection Too Often

Reviewed in the United States on August 18, 2020

Verified Purchase

The unit has a problem of maintaining a continuous connection. Music can be playing and it will stop along with a message that the connection with your phone has been lost. Can take several minutes for the connection to be reestablished again and it won't be long before the connection is lost again. They just don't have the mobile signal problem worked out well enough to ensure that you have a enjoyable experience with Alexa Auto. I really like the features of being able to chose songs, playlists, Etc but the reliability of the unit leaves much to be desired.

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R. Brown

Uneeded if you have a smart phone

Reviewed in the United States on October 23, 2021

Verified Purchase

Item came fast, packed well, item as described except noone elaborated that you need to run your Alexa app on the phone for this to work. If you have the alexa app already this is an uneeded step. I bought to save phone battery but still have to run my phone app and confirm everything on the phone. Basically it adds an extra step to what your phone already did plus extra wires and another USB needed.

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William Martinez

i Would give 5 stars

Reviewed in the United States on September 22, 2021

Verified Purchase

What can I say amazon is starting to suck they know there the only ones like them and they really can't lose a customer time and time again I call stolen packages for not following instructions now this I get 2 aux cables and I call and there only options are to send everything back and then they send a replacement why just send me the dang charging cable luckily I keep all the cables i dont need anymore so doing some digging around I found 1 instead of sending it back and waiting for that to arrive to amazon and then waiting for the to send me a replacement in alm it works good don't have to mess with my phone just to skip a song can call anyone without having to touch my phone all this just by voice love it

Helpful

Kevin I Am

Have to talk really loud to get it to respond most times

Reviewed in the United States on May 7, 2022

Verified Purchase

Love the idea, but the microphone is not up to the task. Because this mounts in the air vent, when the AC is on or if there is any highway noise, you have to shout to get Alexa to respond. There needs to be a setting to fix the microphone sensitivity.

Helpful

Destiny

Cannot get it to work without using the auxiliary cord

Reviewed in the United States on November 20, 2021

Verified Purchase

I really wanted to be able to use it via bluetooth but cannot get it to work. I got it to work once but cannot get it to work again. If you want to hook it up via auxiliary cord it works great. I got mine refurbish so it was a good deal.

Helpful

MzLadyD

When it works it's great

Reviewed in the United States on December 29, 2021

Verified Purchase

I've concluded that alexa auto goes through pms at times. When she works she's great but she has those moody days in which she just doesn't want to be bothered it seems.

Helpful

Shawn S

Kind of Pointless......

Reviewed in the United States on July 15, 2021

Verified Purchase

It's kind of Pointless in the car. First of all you have to have your radio on a blank media channel for it to work/answer you. Second it goes through your phone so you could simply say "Alexa" directly to your phone and get the same results. I guess it's kind of like a middle man. Kinda pointless......

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