Top critical review
I'll be generous
Reviewed in the United States 🇺🇸 on November 6, 2021
Three stars. It would be less but the installed product reflects what I expected so a point for that.
I can't recommend this.
By the time I got this installed the floor was littered with tools. The expected small hand tools incidental to DYI mail order builds was expected. The hammer, recip saw and hacksaw, as well as a menagerie of prying implements was not expected. Look, I have been a professional builder for fifty years. A dog gate should have been a fifteen minute no drama job. This took repeated trips to my shop and close to an hour to finish. Unacceptable. I can't imagine what the result would have been for your Aunt Sophie trying to construct a corral for her Pekinese.
In my case it came down to a plastic end cap that shipped installed in the main frame of the thing . Per the instructions it was intended to be removed and replaced in the slot with a metal expansion piece and then the plastic cap slid back into the added piece. Seems pretty straightforward and it was one of four plastic caps that followed this same methodology. The other three were so loose in their fit up that it was a chore keeping them in place. The one however was forced at factory into a misshapen cut in the metal frame. That cut rolled the end of the metal tubing down on one side creating a lip that acted to create a friction fit with the plastic cap. That wouldn't been a particularly daunting problem except the rolled end of metal was sharp edged and once the cap was set into the hole any effort to remove the cap was defeated since the metal bit deeper into the plastic under force.
It begs the question why. Why put the caps on in the factory at all? There was a bag of loose parts. Why weren't those caps in that bag? It would have circumvented the whole nightmare. Maybe there is a good reason. I'm not the manufacturer but as an educated end user I am not impressed with the manufacturing result.
A younger me would have fought it with prying and beating until the plastic failed. After some experimentation I instead cut the offending metal edge off carefully to save the plastic cap.
So, job done and it works. I can see the repair but to anyone else it's invisible.
The directions are not top notch but with patience they can be deciphered. The plastic caps are not sized for their perches since the three that were not part of the train wreck would slide out of their settings unless kept perfectly horizontal to correct for that. That's a lesser fault than the poor assembly technique that made an easy job into a hard job but in an age of CAD and 3d printing and press fit extrusion molds there's really no excuse for sloppy fit up.
In the end I got what I paid for but boy oh boy, I paid for what I got.