Top critical review
It's Not Fully Baked Yet
Reviewed in the United States on May 20, 2019
Pre-ordered a Ring Bridge and two Ring Smart Lighting wired floodlights back when they were first made available for pre-order on Amazon. The initial promised release/delivery dates were in mid-April 2019, which slipped at the last minute to mid-May 2019 for unexplained reasons. Finally received my order yesterday. Despite no less than 6 different attempts to install and setup the Ring Bridge, it would only progress as far as its automatic firmware update, then gave me an error code of "Firmware Update Failed" all six times. Not an external issue...router is fine, wifi coverage is excellent, followed all installation/setup instructions to the letter...still, no joy from the Ring Bridge. Ring Customer Service was just as clueless...ran their own internal diagnostics, could find nothing wrong on their end, promised to elevate the problem to the next level of tech support. Meanwhile, I've been waiting 4 months to replace two broken outside security lights on our house so I could use these new Ring floodlights, and the damn Bridge is defective right out of the box. Packaged everything up and returned it all to Amazon this morning. Maybe I was just unlucky and others will have better experiences, but this was my first experience with a Ring product and it was a big disappointment...enough so that I will never buy another one. Now it's down to Lowe's or Home Depot for two new security lights that I absolutely know for certain won't fail me.