Amazon.com: Customer reviews: ASURION 4 Year Office Equipment Protection Plan with Tech Support $500-599.99

Top positive review

Nearly 3 years later, Asurion had my back :)

Reviewed in the United States on October 16, 2020

In Nov of 2017 I bought a $900 35" Ultra wide PC monitor for Gaming and Work.
It was made by a company called AOC/Envision and I bought it through amazon.
The monitor had a 3 year warranty that I was still within but they said no to a defect that they said was only covered for 1 year, even though it wasn't the type of defect that was only covered for 1 year.
LUCKILY, back in 2017 I had purchased an Asurion insurance policy with this monitor.
I told an Asurion agent in a instant messaging chat window on the Asurion website my problem and she sent me postage in an email. I shipped my product and in 5 days from shipping it I received a text telling me that it was beyond repair and I would be getting a FULL REFUND!
Not 2hr later, in an email, there it was, an amazon gift card code for $900
I will not be making any big purchases without an Asurion plan going forward. Happy customer
Don't buy anything AOC

5 people found this helpful

Top critical review

All critical reviews›

Jeff & Maggie B.

No Tech Support

Reviewed in the United States on March 6, 2022

I purchased this with a NAS in part because of the tech support aspect. My NAS was hacked and when I called for tech support they said it was within the return window so I should just return.

I did not want to return. The hack was a common problem impacting numerous brands; I wanted tech support which they did not provide. Therefore 1 star.

On the other hand, they were quite efficient at refunding the purchase price so I will give them that but I do not think they truly offer quality tech support so if that is part of the reason you are buying, I wouldn't buy.

3 people found this helpful

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From the United States

KirbytheDiver

Nearly 3 years later, Asurion had my back :)

Reviewed in the United States on October 16, 2020

Verified Purchase

5 people found this helpful

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Rudolph Johnson

Peace of Mind

Reviewed in the United States on July 22, 2021

Verified Purchase

I purchased the ASURION 4 year Office Equipment Protection Plan to protect my new LG 34GP83 A-B Gaming Monitor. While I have used LG electronics in the past I wanted an extra measure of peace of mine because of the substantial cost of this monitor. The ASURION plan promises to provide no hassle coverage.
Exactly what I was looking for. I hope never to need this protection, but its good to know it's there.

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Old Guy

Asurion's Protection Plan is absolutly the best!!!

Reviewed in the United States on March 27, 2022

Verified Purchase

I consider the very most important factor of any insurance company I'm dealing with is honesty. Over two years into my Asurion policy my large and very heavy all-in-one printer went belly up. I contacted Asurion and gave them what I thought happened to it. They sent me the perfect box, great packing material and a return shipping label to their repair facility. In exactly 10 days UPS delivered my printer to my front porch! How's that for service folks?!! I have purchased many Asurion policies through Amazon in the past and hopefully will purchase many more in the future!!

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