Top critical review
1.0 out of 5 starsNo communication, no follow through
Reviewed in the United States on September 15, 2020
I bought the Samsung Galaxy Buds+ and as a plumber I got the protection plan, just in case I dropped them in some water (or worse). Sure enough, they got washed accidentally, but NO FEAR! I started my Asurion claim and they first started by telling me to go back to the manufacturer because it would be under their warranty. Samsung told me, accidents like washing them, isn't a manufacturing defect, take it back to Asurion. So, I went back to them and filed the claim on July 16, 2020. They told me to send my damaged product in and gave me a label. I mailed my earbuds in and had to go through their convoluted website to figure out how to pick my earbuds for what needed replaced. So, I finally got that done and I got an email on July 27, thanking me for my selection. That was 50 days ago. I check the website and all it says is the product is on it's way. It's said that for nearly two months. I understand the COVID thing has created some issues, but this is insane. I've tried reaching out on the website, by phone, email, and Facebook, but with no real response. I feel like this is a scam. Not only do they have my old, broken earbuds, but my money! I can safely say I don't think I will be using them ever again. I hope people read the reviews of people who ACTUALLY filed claims, not just the people buying the plans. What a shame. I'd be better off just buying the earbuds over again.
