Top critical review
How did this product get 4.5 stars?
Reviewed in the United States 🇺🇸 on December 3, 2020
I just don't understand how a product like this can maintain an overall 4.5 stars on Amazon. Everything about this chair: shipping, assembling, quality, comfort to use is just too bad and looks like a 1 star product to me.
Packaging && Shipping
The package arrived with severe damage to one of its end (see the pic). When I lifted the box, some parts literally fell out of the giant hole on the box, which made me worried so much that some things might already got lost during transportation. This turned out to be true later on since I couldn't find bluetooth transmitter, charging cable and speaker extension cable in the box.
The wheels just don't fit into their base!!! I tried so hard to insert the wheels into the base that I feel like I hurt my hand. In the end, I had to grab some tools from my basement, made some adjustment to the wheels (yes, you heard it right) so I can finally insert them into the base. I'd like to sit down and have a serious talk with whoever QA tested my chair parts and gave them a thumb-up believing that they are good enough for customers.
The quality of some metal parts is just poor. I almost think they are made in some amateur's basement. Also the chair has a lot of cheap plastic parts, which really surprised me given this is a $170 chair.
Comfort to use
If you can ignore everything above since you only care about the comfort of the chair, then here you go: this chair WILL NOT GIVE YOU THE COMFORT YOU SEEK. The leather seat and pillows are so hard that they make me tired by simply sitting on the chair. The leg support is ok, but be aware that once you have the leg support up, you better not lean forward from the chair because the chair is going to lose its balance and fall to its side, dragging you with it.
Since I already spent so much efforts assembling the chair so I am probably not going to return it since I don't want to go through the painful process again. But for people that are just considering buying this product, JUST DON'T BUY IT!!! It will be a complete waste of your money. Better look elsewhere if you are really looking for a comfortable gaming chair.