Top critical review
Poor packaging, Poor construction, Unresponsive Customer Service - bought twice, never again.
Reviewed in the United States on November 9, 2019
The photos and many glowing 4-5 star reviews had my wife and I excited about this book shelf four our toddler. The design looks great, a nice place to put his books and for him to sit and enjoy looking at his books. The first order arrived, everything looked to be packaged fine. I got everything out of the box and prepared to assemble. Step one...connect panels E & F to the left and right side of panel G. Sounds good....except Panels E & F, which are mirror images of each other with pre-drilled holes were missing. They weren't in the box. Completely missing.
I thought I didn't want to go through the hassle of returning it, so I decided to email customer service (as it instructed me to on the instruction manual). The manual has no customer service number to call. Just an email address. So I email and explain that I'm missing panels E and F. No response. It has been 3 weeks since the first order and no response. I looked up their customer service phone number. I called and no answer. An automated message comes on and then puts you on hold...I waited on hold for 30 minutes and gave up. Contacting this company is worthless.
So I had a brilliant Idea. I'll order a new one and return the old. The 2nd order arrives...I look at all the parts. I see the F panel...all is looking good. I see another panel that looks the same. But there's no sticker anywhere to tell if it's the E panel, but it looks just like the F panel, it must be right, right?! WRONG!!! I started to assemble only to realize that they didn't send E & F. They sent 2 F panels. F & E are supposed to mirror each other. meaning they look the same but holes will be drilled on opposite sides because they are the left and right side of the seat, so the holes on the unlabelled corner do not line up at all with the holes on the G panel because it's not the E panel. It's 2 F panels. It's a joke. 2 different orders, the same problem with the same 2 panels on both orders.
I thought I could get around it by flipping the panels and drilling my own holes, but even partially assembled I realized that there were predrilled holes missing on some panels that were supposed to have them. Other panels didn't line up properly or have the holes drilled where they were supposed to be. It's a mess. I'm not sure how so many others who wrote such amazing 5 star reviews got so lucky. Maybe I'm just that one lucky person who got struck by lightning twice while everyone else in the world won the lottery.