Top critical review
Caught in an endless update loop
Reviewed in the United States on June 4, 2018
A completely miserable experience thus far -- trying to do the "required update" on a new product that's seemingly mandatory each time you buy some tech related product. Well, on the 5th try of this -- first 3 were an endless loop of waiting. Next one, moved the it to a different location on my network and the update caused by Oooma telephone system to go crazy.
Naturally, as with all tech related products -- there's no support. The manual steers you to the app, but the app is stuck in an update loop with the smart bridge. The FAQ (of course) assume that everything is working fine so there really is no support.
Its been three hours just trying to get this stupid bridge to update. It's likely getting returned...
6/8 update - after yet another attempt at an update, it finally worked. Will attempt to set it up over the weekend.
6/9 update -- came back to setup the lights, and it again needs yet another update. Why you have to unplug it, and replug it in for an update is beyond me. Like most people, my router isn't in the most convenient place -- and to plug this in to the router, its beneath my desk. 30 minutes later, it's still updating... this is ridiculous.
This "smart bridge" is anything but smart...
6/14 update -- unfortunately, I can't seem to respond to the comment by the manufacturer but.. here's what i tried to enter.
Casey, thanks - however, I did email your product support group over a week ago. Finally two days ago, I received a request for a picture of the back of the unit. This was submitted and still awaiting a response. Disappointed again.
6/17 update - i returned the bridge for another one. The new one has the exact same problem -- and just spent a half an hour on the phone with their tech support, and they advised that it was likely that my router wasn't opening up a necessary port for the bridge to update. So, I asked which port was it -- and they guy then actually advised that i call my "internet provider". Really? So, i inquired why would Comcast have anything to do with this... He said that he really couldn't give more help -- but, in the past he has recommended that people who have had this problem use a "secondary router" or "plug it into a friend's house" to see if that works. Really!!! He said that's what has worked for him in the past when he deals with people with this problem -- i asked why there is nothing in the help files on this. Crickets. In the end, he knew it was a problem with the ports, but had no more information on it --- I advised that I have a many other systems that work flawlessly -- Sonos, internet phone etc. But, he had nothing.
Recommend that you google Smart Bridge update problems... there's more than a few posts out there for this. Even in the Amazon threads.